Valvoline Instant Oil Change

Reviews

• CB

  Candrell Burke

  1 day ago
  5.0
  Brandon, Corbin, and Aicha were great! Super nice, informative and quick! Will def make this my new oil change spot!
• MV

  Matthew Valdovinos

  5 days ago
  5.0
  Karmen, Mona, Evan were phenomenal! I will come back every time!
• FB

  Foggy Bottom

  Jul 2, 2026
  4.0
  Quick, friendly and convenient oil change, especially when there’s no line.
• ST

  Skyler Trudell

  Jun 13, 2026
  3.0
  From the moment I pulled into the garage, I was greeted with an attitude that made it seem as though I was inconveniencing her by being there. A mechanic had motioned for me to pull in, but the first thing Alexis said to me was, "You don't pull up until I direct you to." I was aware of the sign outside, but since an employee had instructed me to pull forward, I followed that direction. Her comment and how she said it immediately caught me off guard, but I chose not to respond. From that point on, her tone and attitude were consistently rude. When she asked what I was there for, I told her I needed an oil change. She then asked if I wanted everything checked on my car. I asked whether there would be an additional charge, and her response was, "Oh heck yeah." The way she spoke to me throughout the interaction felt disrespectful and condescending. Throughout the service, she engaged in side conversations with coworkers while assisting me. At one point, she simply said, "116." Although I heard her, I wasn't sure if she was speaking to me because there was no explanation such as, "Your total today is $116." When I didn't respond, she rolled her eyes, threw up her hands, and walked away. About five minutes later, she returned and repeated "116," and that was when I realized she was referring to my total. At that point, I had enough The entire interaction felt unnecessarily hostile. I then requested a manager. Alexis appeared annoyed and reluctantly called for one. Chris stepped in, handled the remainder of my service professionally, and apologized for the experience. Aissatou also assisted me at the end, wished me a great day, and completed my visit on a positive note. They both provided the level of customer service I have come to expect from Valvoline. I am sharing this feedback because no customer should be treated this way. Alexis's behavior, attitude, and aggression were completely inappropriate. I would also encourage management to address the importance of professionalism and respectful communication with customers. In today's world, confrontational behavior can easily escalate, and employees should understand the impact their actions have on others.
• BR

  Brianna Raymond

  Jun 12, 2026
  5.0
  Came here for an oil change and Alexis and Ty were the best!! They both helped me understand what I exactly I was purchasing, what battery health meant, and the importance of changing the automatic transmission. I will definitely be back here again for my next oil change. Employees are so kind and genuine. They made sure I was in and out without rushing the process :) Also, make sure to utilize the coupons on the Valvoline website!!