Enterprise Rent-A-Car

Reviews

• MP

  Mya Perkins

  May 28, 2026
  5.0
  The staff was friendly, professional, and made everything very clear and easy to understand. Excellent customer service!
• KB

  Kitty B

  May 27, 2026
  5.0
  I received truly exceptional customer service from Patrick at the Pickerington, OH office. In a moment of considerable personal stress and logistical challenge, Patrick’s professionalism, empathy, and proactive approach were nothing short of a lifesaver. The morning before the long Memorial Day weekend, I found myself in an incredibly distressing situation. My husband was hospitalized, and as I prepared to visit him, my vehicle began flashing alarming warnings on the dashboard, culminating in the dreaded "check engine" light. I was advised it would be unsafe to drive, leaving me stranded and deeply anxious about reaching my husband. My immediate thought was to secure a rental car, but a significant hurdle remained: how to get to the rental agency. Living in Pickerington, where taxi services are non-existent, and being entirely unfamiliar with ride-sharing apps like Uber, I faced a daunting logistical challenge. It was at this critical juncture that Patrick emerged as a beacon of reliability and compassion. Upon explaining my predicament, Patrick didn't hesitate. He swiftly arranged to pick me up personally, instantly alleviating an enormous burden of stress. His prompt arrival and calm, reassuring demeanor immediately began to defuse a highly anxious situation. From the moment I stepped into his vehicle until the rental agreement was finalized back at the office, Patrick was nothing short of exemplary. He maintained a wonderfully personable and understanding approach, guiding me through the paperwork with remarkable efficiency. Crucially, he listened intently to my concerns without judgment, particularly regarding my unfamiliarity with modern ride-sharing options, which further underscored his empathetic nature. He transformed what could have been an incredibly frustrating and draining process into a remarkably smooth and reassuring experience. His foresight even extended to advising me on the procedures should I require the rental for an extended period – a small detail that spoke volumes about his commitment to anticipating customer needs and ensuring my peace of mind. In an era where genuine personal connection and dedicated service often feel like a rarity, Patrick stands out as a shining example. His actions went far beyond the expected call of duty, demonstrating not just outstanding customer service, but true human empathy during a moment of personal vulnerability. I am eternally grateful for his assistance and firmly believe that individuals like Patrick are invaluable assets to any organization. He truly made a significant and profoundly positive difference in my day. This world undeniably needs more individuals who embody Patrick's dedication and spirit.
• SN

  Sam Narotski

  Apr 24, 2026
  4.0
  Helpful staff, was busy when we were there. Did not have class of car we wanted at that time for an insurance claim. We had to go with a larger rental.
• AS

  Andrew Scaggs

  Apr 16, 2026
  5.0
  Only one worker on duty but he was friendly and had a good attitude. He also did not rush anybody that was there and took the time to answer questions and make sure things were right
• AT

  Amarilis Thomas

  Apr 12, 2026
  5.0
  Friendly, convenient, location would book again.