The first of its kind right here in Northeast Ohio, our new Rewards Gas & Wash is a state-of-the-art gas service station and car wash. It's a unique amenity with unparalleled benefits, offering NP Rewards loyalty program member discounts on gas purchases and car washes and the option to pay with points. The pumps feature Northfield Park Racino style lighting effects and LED TV's which broadcast music videos and commercials. The Rewards Gas & Wash features a car wash with soundtracks for guests to enjoy and a full retail store including Northfield Park Racino Merchandise!
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.