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Sharon Taylor
3 days ago
My husband and I went in to look at travel trailers on a Saturday. It was quite overwhelming and we ended up buying one that day. We put 2,000.00 deposit, which we didn't really have but were made to feel like we had to. We went home and after sleeping on it we decided it was too expensive so I called on Sunday and left a message that we wanted to cancel it, which was 24 hours after we were there. I asked that our deposit be refunded, I realize it said non refundable on the paperwork but since we cancelled it so soon I did not see it would be a problem. I had to call and leave 2 messages for anyone to call me, and they did not call me back, they called my husband and told him they would leave the deposit on our account in case we wanted another one. I have since called two more times and left messages stating we are not buying another one and would appreciate if they could refund our deposit. If it was only 250.00 I could see maybe keeping it, but this is 2,000.00, and I cancelled less than 24 hours later. They have not been very responsive or understanding, and we for sure would not return here.
We bought our RV here at General RV and we are very satisfied with this purchase. We had a couple issues for adjustment while still under warranty and Gage the Service Advisor had these issues completely corrected by the end of the day! Their service department is helpful, prompt, and superior!
I do not recommend doing business with this company. Go to RCD or Camping World, you will be treated better and your money will not be stolen.
During financing, I was offered an add on for a "platinum ultimate plus protection plan" at a cost of 2394.00. I accepted and paid for the additional clearcoat protection, fabric, vinyl, etc.
They never did the work and they refused to refund my money. I reached out to the BBB and they lied in their response.
I now have to file in small claims court.
They also, never checked the vehicle over, it was a used vehicle, the waste tanks were full and it had an instrument that was and still is not functional.
Every level of service from Sales to service are horrible. A company this size should be about service and delivery of those services they are just out for their profit.
Don't buy from them.
Absolutely the worst service experience ever. I asked in emails to explain all costs to me upfront for a 1 year old air conditioner not working. I have extended warranty purchased through General and they said should be covered under manufacture warranty.
Alan explains service call is $380!
If you don't take your camper to them you will pay big bucks even under warranties.
Alan lies never fully explained all costs and I got charged $175 more than he explained to me!
Alan also told me once I paid for the service contract and signed to have the work completed they could charge me whatever they wanted. See photo! Horrible business practices!
And took two months to replace AC in the summer!
RZ
Robert Zielinski
Aug 20, 2026
Customer service is junk. They half a** everything. They lie and try to cover up there mistakes what they broke and run there screw ups through your warranty. Zero integrity. You will have to fix your camper yourself.
