KT
Kaleigh Tracy
Jul 28, 2026
Horrible experience. Will not go back.
Called yesterday to make an appointment for an oil change, tire rotation, and mainly for them to look at my exhaust. I have been experiencing a rattling noise that was fixed by another shop, but has now started again.
I spoke to a secondary scheduling company- not even from the shop location. They proceeded to tell me that I could schedule an appt. same day, and so I did before patching me to the shop location. After telling the shop about my concerns with the exhaust, they said they would take a look at it and see if they could do anything to fix it. I also told them I would need an oil change and tire rotation before driving it a distance. The shop said they could get me in the next day, not the same day, but that wasn’t a big deal.
When I arrived for the appt., the technician was just sitting on his phone (still not a huge deal if he had no cars to work on, but there were about 4 other cars in the parking lot- not my business). I explained the exhaust issue again, and the guy at the front desk said he would have the technician look at it.
The technician came back in about 10 minutes later and said the better tires were already on the front and it’s not suggested we rotate them (okay, I understand if it’s not recommended). So he does the oil change, and the desk guy calls me up and says it’s done after about a half hour. I ask about the exhaust, and the technician says he didn’t find anything? Confused, I tell them (again) that you can hear it upon start up and acceleration, which the technician didn’t do either while on the rack so how would he know? The guy at the front says he saw the technician “move some things around and check things” while he was back there, but again, never started the vehicle up.
At that moment, the technician started the vehicle to back it out of the garage. I could literally hear it rattling through the glass window. The guy at the front suggested I call a shop in Urichsville, as they specialize in exhaust work, and that Tire choice doesn’t really do exhaust work. I stated that the whole reason for the appt. was for this and I could have gotten my oil changed at a drive-thru for a lot cheaper- nobody told me that they didn’t look at exhausts (scheduling company, the guy who scheduled the appt., nor the guy who I spoke to coming in). I wasted time, money, and patience on an appointment that didn’t even look at the initial issue with the car. I was NOT happy.
As I exited the shop, the technician was back to playing on his phone, not even looking up.
This experience was so un-professional by all.