Valvoline Instant Oil Change

Reviews

• SS

  Sara Schurdell

  May 7, 2026
  1.0
  First went there on a Saturday. Got there at 4, 430 got checked in, they checked the lights and whatnot, there was a car in front of me being worked on and they told me they were trying to get everyone in before 5 when they closed but if not I would have to come back on Monday when they opened. Not a huge deal but if you’re there an hour before closing and get all checked into the system, you should be taken care of. Also, they finished with the person in front of me and sat there and bullshitted with them until I left a couple minutes before 5. Came back on Tuesday and they got me in and looked at what the tire pressure should be, my tires are supposed to be 33 and 36. They automatically offered the 36 and I told them no, they’re supposed to be offset - and they were surprised I even knew that. Then once completed, and I left I got a call from them telling me I needed to come back because they FORGOT TO PUT MY SKID PLATE BACK ON. Never had an issue previously but this place has gone downhill and I won’t be back.
• RC

  Renee Chenevey

  Apr 25, 2026
  5.0
  Without fail, the Valvoline crew in Medina on Rt 18 is always courteous, respectful, efficient, and helpful. I keep going back because it’s ALWAYS a fantastic experience! Thank you to everyone who takes good care of me each time!
• JV

  J V

  Apr 21, 2026
  5.0
  It was my first time using Valvoline. The staff at 3275 Medina road were professional and efficient. They performed the engine oil change and filled the oil to the correct level on the dipstick. They offered to change air filter and other services without being pushy. They did not damage my car. Everything I mentioned above is specifically contrasting the nightmare experience I had at Take 5 in Medina. Thank you! We will be using Valvoline from now on.
• ED

  Evalynn Dzik

  Apr 15, 2026
  1.0
  If I could leave zero stars i would. I normally don’t leave reviews, but this situation has been extremely serious and ongoing, and I feel obligated to warn others about my experience with Valvoline in Medina, Ohio (Route 18 location). I brought my 2016 Mini Cooper Countryman S in for a routine oil change on Feb. 16th. At the time, the vehicle was fully drivable. Immediately after leaving the shop, my car began experiencing severe issues — extreme RPM fluctuations, shaking, and near stalling — and broke down shortly after. The vehicle had to be towed and inspected by an independent repair shop. Their diagnosis indicated that something was improperly handled during the oil change, with evidence suggesting foreign material or an error related to the oil filter system that caused catastrophic damage to the turbo and engine. The repair estimate is approximately $13,000. What is most concerning is not just the damage, but how this situation has been handled. I filed a claim with Valvoline and was initially told they wanted to “make it right.” However, once the cost of repairs became clear, the claim was denied without any clear or consistent explanation. Since then, my family and I have made multiple attempts to get answers. We’ve received conflicting statements from management, no formal written reason for denial, and no accountability. When we went in person simply asking for clarification, the interaction became dismissive and unhelpful. At this point, my vehicle has been unusable for over a month, and we are left dealing with the financial and logistical consequences of what appears to be a preventable error. I strongly urge anyone considering service here to proceed with caution, especially if you have a vehicle that requires specific care or expertise. This experience has been incredibly frustrating, expensive, and disappointing.
• KM

  Kristy Mlocki

  Apr 8, 2026
  1.0
  On February 16, 2026, our daughter brought her Mini Cooper to Valvoline in Medina for a routine oil change. What happened next is nothing short of negligence. She was upsold an unnecessary air filter, and her vehicle was serviced by a trainee. No on-site manager was present. She paid $103.53, drove less than 10 miles, and her car broke down on the side of the road – she was stranded. We had to have the vehicle towed to a licensed mechanic who confirmed significant engine damage. There is no reasonable scenario where a properly serviced vehicle suffers catastrophic failure within minutes, unless something is done incorrectly. We reported this immediately to Valvoline and Brendan at the Medina location acknowledged responsibility, assuring us it would be handled. That admission of guilt was later rescinded. After nearly one month of delays, we were told the claim was denied – without a clear explanation as to why they were not at fault. Since then, we have made repeated calls to Customer Care and requested multiple times to speak with the regional manager, Ryan – but have been completely ignored. No return calls. No follow-up. No ownership of the situation. Meanwhile, our family has now gone 51 days without a working vehicle because of Valvoline’s actions. This has caused significant financial strain and daily disruption to our family – while Valvoline does nothing. At this point, this is not just about a damaged engine. This is about a company that: allows unsupervised trainees to perform critical services that directly impacts engine safety, causes preventable mechanical failure, admits fault – then retracts without explanation, ignores customers when presented with evidence, and refuses to communicate or take responsibility. We have supporting evidence to prove otherwise and are documenting everything - we are fully prepared to escalate this through every available channel, including corporate leadership, consumer protection agencies, and public platforms. Anything less than a fair resolution for the damage caused will confirm Valvoline does not stand behind its service or its customers.

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