Tuffy Tire & Auto Service Center

Reviews

• AM

  Amy Mann

  Sep 21, 2026
  5.0
  Always a great experience when I bring my vehicles here!
• SK

  S K

  Sep 15, 2026
  1.0
  Oil leaked after oil change into the garage, driveway all over the place to the point low oil warning popped up overnight. They agreed to fix it so took it in 2nd time and 10 days later it was still leaking in the driveway until today. Had to take it elsewhere and pay 191$ to fix the leak. First time it was O ring issue is what they told. Didn't put a washer the 2nd time on the drain plug. Daughter drives it to school and can't take chances with them anymore. Very disappointed.
• JR

  Joseph Rix

  Sep 13, 2026
  5.0
  I have been utilizing Tuffy for a long time now. Prior (Brandon) and current (Jeff) managers are courteous and helpful while work is top notch. Will keep bringing our vehicles for the foreseeable future.
• EL

  Eva Lahiri

  Sep 5, 2026
  1.0
  In October of 2025, I had to get each of my brake pads and rotors replaced so I went to Tuffy in Lewis Center and paid $1,281.90. About a month or so ago, so in late July of 2026, I began hearing a squealing noise from my cars around the undercarriage/tires at inconsistent times. After getting concerned, I took my car to the Honda Germain service center to get the sound checked out. They determined that it was due to "previous installer on pads and rotors installed aftermarket incorrect pad springs and bracket shims causing squeak." The Honda Germain shop stated that they "ended up replacing pads and rotors with Honda OEM ones. Noise went away afterwards on the test drive." I paid $700 for this repair. I can attest that the noise has since disappeared. Since this problems appears to be rooted with my initial service with Tuffy, I returned to ask for compensation since I was still within warranty period and either the incorrect pads were installed or the pads they installed were defective. I explained the situation and asked if there was any possibility of compensation for the $700 I paid and I was met with an immediate and firm rejection. The employee at the counter, Jeff, said that because I took my car to a different shop and not their Tuffy location to get the issue checked out and resolved, the warranty was no longer applicable. I explained that if service was done incorrectly initially or with a defective part, I would not want to get service at that location again. Jeff stated that I have no way to prove that the issue actually was with their servicing and that the part may have just been defective, and that Honda Germain could've just been saying anything to get me to pay. He stated this was a "he said she said" situation and that they could not be held liable if they had not examined the car and determined the problem themselves. While I understand their perspective, I am extremely frustrated at their lack of accountability. Not only did they dismiss my concerns saying that there was nothing wrong with the brake pads they installed and that Honda Germain was just trying to get my money, because there was probably nothing wrong with my car/their servicing, even though I stated I heard a squealing noise and was unsure of where it was coming from and I felt the car could be unsafe to drive, but they also claimed there was "no other part for [my] car" after looking up my service. Even if there was no other "correct" part for my car, the part they installed, that I paid for, was either faulty or incorrect, both of which I feel they should be held accountable for, as I simply took my car to my flagship service center to get an unknown noise checked out and chose to resolve the situation through them instead of the service center I was told completed the initial service incorrectly. I am extremely frustrated and disappointed with the lack of accountability, unwillingness to listen or reach a compromise, the dismissal of my concerns surround the safety of my car, inability to consider the idea that they may have done something incorrectly, smug attitude, implication that I was foolish for trusting my flagship service center (over them), and the badmouthing of said service center, implying they exaggerated an issue and only wanted my money, for an issue I audibly heard and brought my car in to be checked out for. I highly recommend you do not get any service done at this or any other Tuffy service center, lest they make a mistake, shrug off accountability despite warranties, imply you should have service with them again despite issues stemming from them, and dismiss and all your concerns while making you pay for trustworthy service you had to complete elsewhere because of their mistakes.
• JJ

  Jordan

  Aug 22, 2026
  5.0
  I had a great experience at Tuffy and will be making them my primary partner for any automotive needs. I had an old vehicle that was overheating that I had towed to a rival garage. I suspected I was getting gouged and so I called Tuffy for a quote and they responded quickly and with a level of trust and empathy that seems lost in this business. They probably would have been within a hundred dollars or so of other garages that weren't gouging me but Jeff wanted to earn my business and so with the extra mile to discount my quote, knowing that I needed to get it there and probably pay diagnostic fee to the other place. They repaired my car quickly and effectively. Great work all around from the techs that did the work to Jeff, who I spoke to on the phone to earn my business. Thank you!

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