Enterprise Rent-A-Car

Reviews

• KM

  Kristy Major

  2 days ago
  5.0
  I was in a terrible accident, and my insurance company sent me to enterprise. They were amazingly kind, and understanding with all that I had been through. The vehicle I was placed in was clean, and in amazing condition. The staff answered all of my questions and took the time I needed with the entire process. Many thanks to an amazing team, and company.
• TP

  Thomas Padgett

  Aug 25, 2026
  5.0
  I am 5 hours from home. My rental car from Nashville broke down on me. This team in Huber Heights saved my life!!! They got me in. Switched out the car and got me a new one like it was nothing! I’m very thankful for this team and how quick they responded!!
• MB

  mike butler

  Aug 13, 2026
  3.0
  the response to my last 1 star review enterprise said contact them which i did BEFORE the review and it took almost 8 days to contact me , according to the area manager all the local office had to do was contact him to adjust their sensitive to changes system from the 1 way rate to the daily rate instead of only adjusting $40 off it . on the positive side i have used enterprise for a few years and have had no other issues until now and even bought a former rental vehicle back in the 90's and had great luck with it. The area manager was more than fair and reasonable and resolved it quickly and fully.
• TR

  Tacoyia Redmon

  Aug 12, 2026
  5.0
  Huber heights enterprise location has always been good to me! I’ve rented with them a few times, and always been a happy customer! I would like to shout out Dimitri! If you happen to have him take care of you while you’re renting you will FOR SURE be happy! He’s so patient and multitasks well. He answers any questions you have and shows you how to use the car and gives you a nice tour of the features! He’s very polite, kind and can tell that he cares about his job, the company, and his customers!! 10/10!!!
• HY

  Heather Young

  Aug 5, 2026
  1.0
  If I could give no stars I absolutely would! I reserved a mini van back in February 2026 for pick up on 7/10/26 at 10:30 am. I called 24 hours prior to my scheduled pick up time to confirm that they had the vehicle that I reserved. I spoke with the manager “D” and confirmed they did indeed have the vehicle on the lot for me to pick up the next day. I confirmed with “D” that it was a 7 passenger mini van and he stated that was correct. I said great I will be there on 7/10 at 10:30 am. I was driving an hour to pick the vehicle up since I was out of town. I arrived at 10:30 am on the dot, went in, gave him my information, and he stated to hold just for a moment because they did not have the mini van on the lot. I asked what he meant by that and why there was not a vehicle for me that I reserved months ahead of time. He stated that they had a lot of walk in for a van and they no longer have any available. Myself and my mom called around called 1800 number for enterprise. I spent 3.5 hours waiting for a vehicle that would be big enough for my family and all their luggage. The only thing they had available was a dodge Durango. Yes it was a 7 passenger but I lost all the space I needed for the luggage since our drive was over 13 hours. I was told by the customer service representative on the phone that I would be receiving a call from the district manager that day. Never received that call. They took 2 days worth off my bill and did not have to fill the tank back up when dropping off. There was no leg room in the Durango for 7 people all who which are over 6’ plus all the luggage. The drive was absolutely miserable. I also spent double the amount on gas that I was not prepared for based off my budget that I put into place. After returning the vehicle I got a call from “D” to see how the vehicle was for our trip. He did not remember the situation that took place, at that moment I requested for the district manager to contact me by the end of the week. No call again! I called back in to the office and spoke with “J”. He was the only one on pick up day who tried to help he is the only one who tried anything. However when speaking with him a week ago I requested for the district manager’s boss to contact me since I have not heard from anyone! Still no contact after a week. My experience with this location and the manager is a 0/10! My overall experience with renting a vehicle through enterprise 0/10! Customers do not come first or make things right for their mess ups! So I am now writing a review in the hopes that someone hire up contacts me! I am absolutely furious with my experience!!!!