Enterprise Rent-A-Car

Reviews

• RA

  Records & Archives

  2 days ago
  1.0
  Pissed me off I rented a car and paid the supplemental insurance already for it and then they asked if I wanted the dw/cdw which is optional I told him no twice. I also mentioned that I was willing to pay for the rental vehicle to have a full tank of gas since the gas fee was cheaper than what’s being charged now at gas stations he looked at the rental and said it was a half of tank and I didn’t need it filled. Unfortunately because I was in a rush to get to my destination when it was time to get the keys for the rental I signed the contract with the dw/cdw optional coverage and the gas fee even though he never filled my tank up and to add I returned the vehicle on full when I came back I was charged an additional 16 plus dollars for gas when it wasn’t needed! Along with the dw/cdw optional fee. I usually take the time to fully read everything but because I was in a rush to go and blindly trusted the agent I initialed for services I did not need and it cost me more in the end. I’ve never had this issue at another location usually when I say no my no is respected and I don’t have to have that added on plus in Ohio that coverage is optional.
• OW

  Out of this WORLD

  4 days ago
  1.0
  They added the extra add ons that I did not consent to at this location
• HP

  harry pannu

  May 2, 2026
  1.0
  I am already prebooked my Car But When i m coming to pick The Guy on Desk He said Car is not Available I said Your responsibility Arrange A car for me .He said I can do Anything Go somewhere Find Car .Its Totaltly Bullshit .👎👎
• DS

  Doug Stagge

  Apr 24, 2026
  5.0
  I typically rent a vehicle twice to three times a year for a variety of reasons, weddings out state we fly to and of course need transportation. I have always found Enterprise to have a great selection, competitive pricing and great service.
• KR

  Karen Rutherford

  Apr 8, 2026
  5.0
  When looking for a rental car, I tried to avoid going to the airport altogether. That location told me it was in Baggage Claim - makes sense - but I might as well fly, rather than road trip. I found this location 20 minutes from home, and researched costs and reviews. There were a few older reviews that worried me about availability, because I was headed to my son's wedding in Arizona and just couldn't be delayed. But I have to say, it was one of the nicest experiences I've had renting a car for a road trip. I got the car and the employee who helped me was kind and helpful. I was upgraded to a 2024 Audi SUV (I was uneducated but now understand that this was QUITE the upgrade surprise). The car did have some MMI/tire pressure sensor issues that worried me, so I drove back and he verified, etc. (I did end up driving over 3K miles with the less-threatening low pressure light on, but that's not unusual - I'm guessing 90% of us have this happen.) Return was busy - and again, only one employee working (they explained that managers had had to shift locations causing a shortage). I guess I aged and lost a little of my mind upon return, because after waiting in line for about 15 minutes with the others, a customer came in while the rest of us were talking and said, "You're just here to return? Don't they have a lockbox to do that?"" I wanted to scream and explain that I really did used to know things. LOL!. But the cost was exactly as presented and everything was fine. And now, of course, I want a new car! Thank you for getting me to the church on time and for a very nice, albeit busy, experience. I will be back for more road trip rentals until I win the new car purchase lottery. And I hope you get new employees sent your way soon.