Enterprise Rent-A-Car

Reviews

• TJ

  Tammy Jenkins

  2 days ago
  1.0
  The person that called me was rude ! Thank you enterprise for not renting to me I went somewhere else that was not rude The handicape in this world are the #1 discriminated people my confirmation time was confirmed by an email but refused to pick me up
• AK

  Abdul Khalifa

  Aug 26, 2026
  1.0
  If I could give no stars I would this place is terrible I placed a reservation for a luxury full size sedan I walked in at 7:30 and that said “oh we don’t have anything for you” they ended up giving me a 2008 looking 16 seater the car was terrible it had stains on every single seat it smelled like they used to haul animals with it the steering wheel was so hard I could barely steer with it mind you I was driving this car all the way to Chicago from Hilliard i booked the “ full size luxury suv” for $198 I ended up getting charged 276 for a peice of shit. They has the 16 seater listed on their website for a $110 no only did I get charged $160 extra they also gave me a car that was disgusting and Barley functioning I would never come here again. The only time I try and trust them instead of going to an airport they give me the worst experience ever. IF YOU DONT HAVE A CAR READY TO RENT DONT PUT IT ON YOUR WEBSITE
• NH

  Nicolas Hernandez

  Aug 21, 2026
  1.0
  Hello I had rented a vehicle through a 3rd party about a week and a half in advance for my girlfriend whose vehicle had broken down. The money for the rental was already paid for the vehicle and also had bumper to bumper insurance as well. A worker who identified as Zack called my Girlfriend a head of time telling her what was required for her to bring when she came in to rent the car. I also called ahead of time to make sure that everything would go smoothly. While on the phone, Zak was very professional to me, and I had not received any issues from him. I had reserved a luxury Vehicle for her and paid the rental fee. After discussing she would need a Credit card in her name I asked if there was a way for me to put mine on file instead to which he stated that since she was the driver that the card needed to be in her name (Again makes sense to me). I then discussed getting a mid-sized SUV instead to which we agreed upon. She had been instructed to bring in a water bill, electricity bill, and a phone bill as well. Issue being that they needed something with her address in it for verification reasons (makes sense). However, when she did show these documents, she was refused stating that the bills were past due (They were not past due). From my understanding, the bill is for verification of address according to these stores policies. So anyways, why would that matter if it is past due? I am not sure however from what she has discussed with me all of the bills and cards were put in a pile, and the next customer was then called forward. When she asked to see if someone else could help her Since i had already spent the money for the rental fee (since Zack was not being so helpful with her) the other representatives were turned away from the encounter by Zack stating that he was the manager of the area and that he cannot rent her a vehicle period. Zack then continued to move onto other costumers. Now I have been renting vehicles with enterprise for the past 9 plus years roughly and have never had a bad experience nor have I ever had to bring in this much verification paperwork with the one in my area of Toledo, Ohio. I understand that with it being a luxury car I could see the need for more verification paperwork, but when I switched to the SUV to make the transition smoother it seemed as though they were not willing to be as helpful at all whatsoever. My girlfriend left this branch angry and felt as though she had been legitimately discriminated against. Due to not being able to rent the vehicle even though the rental fee was already paid for and all documentation that was asked for was brought in for verification purposes. This is my first experience with the branch, and I don't ever plan on moving forward with any future business transactions with this branch. By all means if myself or my Girlfriend were wrong in this situation I am all for constructive criticism here, but I honestly don't have an answer for why we were not given a vehicle outside of them "Not wanting to do so."
• SL

  Scott Lanum

  Aug 12, 2026
  5.0
  My most recent rental was great. Enterprise dropped my rental at the body shop. When I was finished, they picked up the rental. It was easy.
• SS

  Stacy Schumacher

  Jul 30, 2026
  5.0
  I've rented twice from the Hilliard Main St location. Last Nov I rented a sedan when my car was totaled, and a couple weeks ago I rented a minivan to drive to my daughter's destination wedding. It was crucial that I have a minivan as we were taking other family members plus a lot of luggage and other items for the wedding. I reserved several months in advance, called a month out, and the week of to make sure a minivan was going to be available. They assured me it was. When I arrived I was provided a practically brand new minivan which was very nice. Last November, I was struggling to get to the location to pick up the keys for the car I reserved before they closed and pulled in right as they were closing. But they were very gracious and agreed to help me so I could take care of the paperwork to secure the vehicle without having to return the next day. I don't recall the name of the attendant who helped me in November, but he was patient and kind, as well as professional and efficient. I was still a mess from having been recently hit from behind bad enough to total my car (which I had just paid off & really really loved), so how he interacted with me at that time was truly appreciated. Zach H helped me on the more recent occasion. He was very helpful explaining features of the minivan, very professional and efficient, and friendly. Enterprise, particularly the Main St office, is my go to due to location. I will continue to go to that location because of the service I have received from the employees and manager there.

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