Tire Discounters

Reviews

• GH

  Gage Harrison

  Sep 28, 2026
  5.0
  Found nail in tire and the good people here got it done out the door in under an hour without an appointment. Fantastic management
• HA

  Howard in America

  Sep 28, 2026
  1.0
  I understand that this is a family business with around 50 years of experience, and that reputation was one reason I trusted them with my car. I am very hesitant to write a negative review. I generally do not like speaking badly about anyone, and I believe in giving people and businesses a second chance to correct a mistake. Unfortunately, after several attempts to resolve this situation, I feel I should share my experience. About three weeks ago, I brought my car in for new tires. I was also advised to have additional work done, including replacing the brake discs and checking the fluids and other items. In total, I spent more than $2,000. After waiting quite a long time, we received the car and drove away. Partway home, the engine splash shield fell down in the middle of the road. Apparently, it had not been secured correctly after the service. I had to call roadside assistance to help secure it so I could continue driving. This cost me additional time, money, effort, and considerable frustration. I brought the car back to the shop, and they secured the shield. I then requested that a new engine splash shield be ordered and installed. I was told they would order it and contact us. Nearly three weeks passed without any update. When I finally called to check on the order, the person answering the phone told me that I needed to call back the following day to speak with the manager. I explained that I might not be able to call the next day and politely asked her simply to leave a message or note in the system for the manager. I even said, “I beg you, please just leave him a message.” Her response continued to be essentially, “You need to call back tomorrow.” That concerned me. From a customer’s point of view, I had already contacted the business about a problem that resulted from the original service. I did not understand why I should have to repeatedly call back rather than have my message passed to the appropriate person. The next day, instead of calling, we went to the shop in person. We were then told that the manager was not there and that we might have to wait several hours. By that point, we were understandably frustrated and said that this did not seem like good customer service. The response we received was essentially, “If you think we’re so bad, then don’t come here.” I was honestly stunned. In all my years dealing with businesses, I cannot remember being told something like that after trying to resolve a legitimate service problem. I did not expect perfection. Mistakes happen, and I was willing to give the business an opportunity to make things right. What disappointed me most was not simply the original mistake with the splash shield, but the way the follow-up and communication were handled afterward. I am sharing the facts of my experience. Whether this represents the normal quality of this business is something each customer can judge for themselves.
• LJ

  Larry Judd

  Sep 25, 2026
  5.0
  The men you have working there do a good job. They make you feel like family. They bend over backwards to make sure your vehicle gets fixed. They don’t say you need something fixed that doesn’t have to. They are honest hard working. Ed was Excellent made sure everything was done on time and correct. They have Pride in their work. Please thank them all.
• DJ

  David Jackson

  Sep 13, 2026
  5.0
  We have lived in the Harrison, OH for over 8 yrs, I can honestly say Tire Discounters have done all my maintenance needs. On a 2007 Aveo and a 2005 Equinox, they have always been fair and honest with me. This review is reference to my last repair, which was a total suspension repair and replacement. The work was completed in 8 hrs. They did an excellent job.
• DM

  dani mcclain

  Sep 6, 2026
  5.0
  This TireDiscounters in Harrison OH is run by people with hearts of gold. I got a flat while on a roadtrip on a Friday evening. I called around to local tire shops just before their 6p closing time and luckily reached sales manager Jennifer Jones. She and General Manager Ed Thompson made the decision to keep the shop open past closing until the tow truck could bring in my car. They were kind, generous and offered fantastic service. If I hadn’t reached them, my child and I could have easily been stranded until tire shops reopened the Tuesday after Labor Day weekend. Thanks for your kindness! Highly recommend.

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