Enterprise Rent-A-Car

Reviews

• MR

  Mark Reeves

  Jul 3, 2026
  5.0
  Great overall experience with this company !
• OM

  Omar Mabrok

  Jun 17, 2026
  3.0
  The car was clean inside dirty outside. My reservation is for mini van and I got SUV, and this happened twice to me 2023 and 2026. I got the car with quarter less of fuel tank and I returned it full by mistake and they refused to refund. They charge costumers double price if they fail to return the vehicle in full but they don’t fill it up for next costumer
• CM

  Chris Mahin

  Jun 16, 2026
  1.0
  I travel a lot for work and often choose Enterprise. When I have regional travel I'll use the GC location for convenience and for the customer service I used to get. My most recent experience has been extremely disappointing due to the local branch over-charging my CC. My vehicle was supposed to be turned in Saturday afternoon but while enroute I knew I wasn't going to back it back before they closed, which generally is no problem because they have an after-hours drop off but out of an abundance of caution I thought I'd call ahead just to let them know I was running behind. Unfortunately no one pick up the phone and I'm driving so driving and chatting on the phone while doing interstate travel...not wise. Also, I've notice lately there's a new crew and they're ignoring the phone. I have stood in the lobby and seen it happen a few times whereas the old crew would at least pick up the phone and ask the caller to hold. Anyway I return the van Saturday evening. The GC location doesn't check in the van until Tuesday evening, say it's checked in Monday morning and charge me two additional days from the Saturday evening that I dropped it off. I'm not going to gaslight the associate, but a VM is left saying the van was turned in a little late and I would have those additional charges. At first I didn't think too much about it because I didn't get the van returned at the agreed upon time but when I saw they charged me two addtional days I called to contest. Again, I sat on hold waiting for someone to pick up. I called at approximately 5:20 and sat on hold until they closed 40 minutes later. They're ignoring the call, again. I then called the national line to make a complaint and on wednesday I again called the GC location because they're the ones I need to work out the issue with. I'm able to get a hold of an associate, explain what happened and she gives me the local store policy, next business day excuse. I'm not dumb, I've rented from this location dozens of times and I know the purpose of the after hours drop off box in addition to me calling ahead but being ignored. I further explained that if there was going to be a problem with me returning after they close at 1pm and using the after-hours drop off box then perhaps I could have returned the car at the airport. The associate leans on how they would have charged me the one-way fee, which I'm aware of, but if that fee is less than the two additional days they were going to charge me... Long story short the associate took away my ability as the consumer to decide what is best for me because they refused to service me. To add insult to injury the associate said she had already closed the rental so there was nothing she could do. This aggravates me even more because their refusal to provide service arbitrarily empowered the associate to overcharged me which IMO is theft. Reading some of the other reviews it would appear I am not the only one to notice the poor service as of late. Now before Enterprise sends the generic reply I've seen on several reviews, I've already called the national customer service and have a case open, case number, etc. The vibe I'm getting is the local branches operate on their own rules, but we'll see. I'd prefer the regional manager actually call like the national line promises but, if nothing else, I'll contest the charge and no longer use the local branch for business or personal rentals. I really don't want to go down that route as it nice or was nice to support my local branch. On a side note, offering fuel pre-payment and then giving out cars with half a tank of gas or less is not professional service. Before this over-charge issue, the gas issue was starting to get old.
• JR

  James Rouch

  Jun 9, 2026
  2.0
  Wanted to like this place so bad but after giving me the wrong rental when I I booked months in advance for something specific knowing I’d have to travel a long way. Instead, they give me the last resort car they have- a beat up Nissan Ultima. when I return it they claim I did more damage to it that I was un aware of and had to pay out of pocket.
• NM

  nichole mason

  Jun 4, 2026
  1.0
  AVOID THIS LOCATION. the staff was rude throughout my whole entire process and accused me for cussing out an employee after I expressed my frustration . They kept saying I didn’t have a reservation when my insurance company booked me one. No customer service, even the manager!