Jeff Wyler Acura of Fairfield

Reviews

• SS

  Stella Sung

  Aug 14, 2026
  1.0
  Absolutely Terrible Experience I am extremely disappointed with my experience at this Acura dealership. I was told over the phone that my wheel bearing would be taken care of, so I drove 40+ minutes to the dealership expecting to have the issue addressed under my warranty. Once I arrived, the conversation completely changed. Instead of addressing the wheel bearing, I was told they wanted to focus on my tires and that I needed repairs/replacement on all four tires before they would even properly inspect or address the wheel bearing. My car is not even three years old, and the tires are not the issue I brought the vehicle in for. It felt like they were trying to upsell me on unnecessary work rather than actually honoring the warranty coverage I paid for. When I refused to pay for four brand-new tires, they essentially refused to move forward with fixing the issue I originally brought my car in for. What is the point of paying for a warranty if the dealership can refuse to address a potentially covered repair unless I agree to spend additional money on something else? I drove over 40 minutes based on what I was told, only to get there and be pressured into paying for additional repairs I did not ask for. This was a complete waste of my time and money, and honestly, I expected much better from an Acura dealership. If the wheel bearing is covered under my warranty, I should not have to purchase four new tires just to get the dealership to diagnose or repair it. Very disappointed with how this was handled.
• NJ

  Narendra Jadeja

  Aug 10, 2026
  5.0
  Visited for a safety recall service. Great help, fast service. Very happy with the professionalism.
• RS

  Ryan Stacy

  Jul 25, 2026
  5.0
  I have been selling cars for almost 11 years, and I always go above and beyond to make my clients feel like they receive the best possible experience that they have ever had when working with me. Pierre, our Sales Consultant, did an incredible job. I inquired online for a family member, we communicated via text and phone call. He was responsive, attentive, and made sure to get us exactly what we needed before coming to pick up the vehicle. Thank you Pierre, for providing us with the same quality experience that I provide my customers!
• BG

  Beverly Gurr

  Jul 22, 2026
  5.0
  I needed to have a new key made and Ron ordered the parts prior to my appointment. Everyone in the Service department was friendly and helpful and I was in and out within an hour.
• DA

  Dave A

  Jul 18, 2026
  5.0
  The easiest car purchase I have ever made!!!! Like most other people we were shopping for a specific car and found one online that looked like it could be a possibility. So we stopped down to look at a 2024 Acura RDX Adv A-Spec. It wasn't on the lot but there was a great selection of cars. Then this guy Steve walks out, introduced himself and asked what we are looking for. I tell him about the car and he says yep its in the back getting cleaned up, let me go get it. 2 minutes later he pulls up in the car, we look it over and he asks if we want to drive it, I said sure and we all jumped in the car for a drive. About 1 minute down the road I already knew we wanted it. Steve asked if we wanted to jump on the highway or take it further and I told him it drove like new, no reason to. We get back to the dealership, sit down to go over numbers for about 20 minutes and I have to leave to drop my wife off at an appointment. I leave and come back in 30 minutes and Steve is still waiting on me. We go over numbers, they match my Credit Union financing and I'm in the office signing papers in no time flat. There was no hassle, they gave me the price advertised (which was better than all other local prices on similar cars with more miles), there was no pressure to add on anything, and everything was explained in perfect detail. I picked my wife up from her appointment in the car and on time. I have purchased a lot of cars but this had to be the easiest purchase ever and the folks at this dealership are spot on. Steve is a great guy, been there forever and knows his stuff, not sure of the guys name running the numbers for financing but believe it was Bob and he was diligent making sure he could get me in and out with the right numbers. Last one was the guy who I sat with to sign everything, don't remember his name but think it was Kylee, no pressure and great guy to sit with when it comes to understanding what you're getting. Hands down awesome dealership and great people!!!

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