Hyundai Service Center - Jeff Wyler Hyundai of Fairfield

Reviews

• BB

  Bridget

  May 13, 2026
  1.0
  If I could rate this a 0 I would. Horrible service department. Dealt with them on multiple occasions now and they are horrible at communication. Won't answer the phone or return phone calls. Worst Customer Service!
• ES

  Ed Saffle

  Mar 21, 2026
  3.0
  I went for a standard oil change. They found something leaking that needed to be fixed under warranty. It was going to take a couple days and they gave me a free rental. All good up to this point. They sent me an inspection video after the multipoint inspection. I couldn't look at it until I got home though and so forgot about it. That's on me. I also just scanned over the invoice to check the price. That's also my fault. I finally watched the inspection video and they clearly said there are no leaks. I read over the invoice and see that it claims that I reported that the vehicle was losing oil. I did not report a problem. I'm not mad since I didn't pay for anything more than the original oil change. But a bit annoyed that the records falsely claim I reported a problem. It feels a little fishy.
• AK

  Alex Krebiehl

  Mar 9, 2026
  1.0
  Brought my car in for service and they broke my window. Told me it would take a week to replace and they couldn’t give me a loaner car. Trying to find out the status of the car is infuriating because they WILL NOT pick up the phone.
• JB

  Justin Buchanan

  Feb 16, 2026
  1.0
  Whatever you do, do not take your car here. They will not answer the phone once they have your car and will not return your calls. They have had our palisade for multiple visits and over 3 months total and still have not found the leak in the roof. They will not return your calls. I’ve had to show up in person just to get a response. Find a different Hyundai dealership to service your vehicle because this one is as bad as it gets.
• LR

  Lynn R

  May 8, 2025
  1.0
  I'd give a zero if I could. I agree with all the previous posts. In addition, about 5 months after my engine had been replaced - which was major fiasco in itself - my car overheated. Had it towed to an independent repair facility, since I knew what the dealer was like and that the car would probably sit in their lot for several weeks before they even looked at it. The problem for the overheat - the hoses were never securely attached to the replaced engine and the on hose fell off, so I had no antifreeze. There were a couple hoses not attached properly. So I'm out several hundred dollars for a coolant service and tow. But can I get the service manager to call me back - NO - why? Apparently their customers aren't important to them. Had issues with them from the time we bought the car including several hours on the phone with them over the years tellimg me I never did business with them because they couldn't find my records - I bought the car from them. That took years to fix, but I think they finally got that taken care of! And stopped getting oil changes there because it does take forever to get done, staff is rude and grumpy.

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