Valvoline Instant Oil Change

Reviews

• AD

  Anessa Davis

  1 day ago
  5.0
  Technicians were all friendly and if was a great experience. In and out in under 10 minutes
• SS

  Sfen

  3 days ago
  2.0
  Scamming. They did a "16 point check". Smeared black grease on the top surface of my cabin air filter to show me how "dirty" my filter was so I had to buy a new one there. And randomly pumped air to my tire to the wrong pressure without asking first. Good thing I caught that on the receipt and asked them to correct the tire pressure. Should've taken a picture of the air filter but didn't realized I got scammed until I got home and started googling about cabin air filter. At least the oil change was quick.
• JB

  Jeremy Butler

  Jul 1, 2026
  5.0
  All of my questions were answered and the staff were extremely friendly. The location is fantastic to my house and easy to access. One problem I had was the computer system said it was time to change my differential fluid; however, it was done about a year ago at another Valvoline location. So, I don’t understand why the service was recommended to me again when it was not necessary. This makes me angry.
• AA

  Andy

  Jun 12, 2026
  5.0
  When my car needed an oil change, I decided to do it myself. It was actually pretty hard to get help or guidance from people, and most of what I had to rely on were YouTube videos. I bought the oil, filter, tools, and parts because I wanted to learn how to do the maintenance myself and save money in the future. Unfortunately, the oil drain plug was extremely tight, likely from a previous oil change at the Honda dealership. No matter what I tried, I couldn’t get it loose. After spending a lot of time and money preparing for the job, it became a frustrating experience. I ended up taking my CR-V to Valvoline after several coworkers recommended them. I brought all of my own parts since I had already purchased everything. The technicians were very helpful. They explained that the drain plug was so tight that an impact tool was needed to remove it. They installed a new drain plug, completed the oil change using my parts, and even topped off my windshield washer fluid. It had honestly been a bad day for me, so I was surprised when they took care of everything free of charge. I really appreciated their professionalism and kindness. They turned a stressful situation into a positive experience.
• AG

  Abdallah Abu Ghalyoun

  Jun 10, 2026
  1.0
  I had a very disappointing and costly experience at this Valvoline Instant Oil Change location. I went to this location for a routine oil and filter change after it opened near my home in Dublin. Unfortunately, that visit ended up costing me a lot of money and stress. A short time after the oil change, I started noticing small oil spots under my vehicle. At first, the leak was very minor and barely noticeable, so I was not sure if it was coming from my car. However, with normal daily driving, the leak kept getting worse. At that point, I did not know what was causing the leak. That is why I took my vehicle to Coughlin Kia of Dublin for an inspection — simply to find out where the oil was coming from and what the problem was. I was surprised to learn during the inspection that the engine oil pan was cracked and leaking. Kia’s official repair report states that the oil pan was leaking due to a crack in the pan, “likely caused by drain plug being overtightened at last service,” and that the oil pan needed to be replaced. On the day of the inspection, the leak was active and getting worse, and the engine oil level was already low. Kia advised me that the oil pan needed to be replaced immediately because continuing to drive the vehicle could cause further oil loss and possible engine damage. I was told that if I chose to keep driving it, it would be at my own risk, and that it was not safe for the vehicle or the engine. The crack was around the drain plug area, and the photos taken during the inspection show the crack starting near the drain plug and extending outward. Because of the active engine oil leak and the risk of further damage, I had no reasonable choice but to approve the repair the same day. I had to replace the oil pan and paid $699.86 out of pocket. I also had to get another oil service before my next scheduled oil change interval because of this issue. I have the official Kia report, repair invoice, payment receipt, photos of the cracked oil pan, and other documentation. I submitted a claim to Valvoline with the documents and evidence. Unfortunately, I was later told over the phone that my claim was denied because I did not bring the vehicle back to Valvoline before replacing the oil pan. That reason does not fit my situation. At the time I took the vehicle to Kia, I did not know the cause of the leak. I went there for an inspection to find out what was wrong. Once Kia inspected the vehicle, they found a cracked oil pan, documented the likely cause in writing, and advised immediate repair because the vehicle was actively leaking engine oil and was not safe to continue driving. If this had been a minor issue, such as a missing accessory, a loose part, or something that did not affect the safety or operation of the vehicle, I would understand being asked to bring it back to Valvoline first. But this was not that type of situation. This involved an active engine oil leak, a cracked oil pan, low engine oil, and a risk of further engine damage. It was not reasonable or safe for me to keep driving the vehicle just to bring it back to Valvoline first. A simple oil change should not lead to a cracked oil pan, an active engine oil leak, and a $699.86 repair bill. If a technician overtightens a drain plug, that can cause serious damage, and customers should not be left paying for it. My advice to anyone considering this location: be very careful. Check your vehicle immediately after the service. Look for leaks, missing parts, loose parts, or any signs of damage. Do not assume everything is fine just because the service was completed quickly. I would rather pay more and take my vehicle to the dealership or a more reputable repair shop. At least there is a better chance the work will be done carefully, and if a mistake happens, I would expect a professional business to take responsibility instead of denying the claim. My case with Valvoline is not over. Since they denied my claim despite all the supporting documentation, I am now taking the next legal steps available to me to recover the cost of the damage.

Frequently Asked Questions About Valvoline Instant Oil Change