BMW of Dublin

Reviews

• AG

  Aliyah G

  4 days ago
  1.0
  For starters I wish negative stars was an option for this establishment. I ended up buying my BMW from another store due to the unprofessionalism of their employees. I have reached out to them regarding a car and they decided not to reach back out even though I have the number of the lady at the dealership. Due to the unavailability of the sales person I showed up to the dealership requesting to see the car, the sales person came up and greeted me and answered all the questions that came unanswered in the text message. So, right away I knew she received them. From there she told me to schedule with her and don’t talk to anyone else regarding the care in question and she would get back to me. Then two days late I reached out and she sold the car to someone else. Next, they had another car available reached out said they could make all these deals happen like they said with the other car. They changed their mind, started to belittle my family and so I handed them the car keys back after and said I was done. This dealership has a bmw x1 posted with lower miles than what it actually has due to allowing someone to test drive for what they told my family would be one week ended up being one month and the coolant light was on…. How can a coolant light be on for a certified vehicle? How can you not lower the asking price since you allowed someone to borrow the car for a month and put more miles on it? Anyways seems like bad establishment and hopefully they do better. Salespersons are the worst ones I’ve encountered in ages, company is also right there with them, and professionalism all over as whole is just not there. Take your business elsewhere.
• KE

  Kyle E

  Aug 28, 2026
  5.0
  A Perfect Experience My 530i needed the recalled starter replaced, and BMW of Dublin went well above and beyond my expectations! First, they worked with me on scheduling a time that fits my schedule and even had a nice and new loaner in stock, so I wasn’t stranded or paying $40 for Uber. I was late to my appointment, but they were understanding & kept to servicing it today. When I got there, Chad was super friendly and helpful, answering all of my questions and concerns; up front about the timing and return process. I only brought it in for the recall (so $0), but they also did an inspection with narrated video, and washed my car! The inspection seemed thorough and the technician was honest about how long my tires and brakes had before needing replaced (I already had the same timeline in mind). Pickup was quick and seamless, they didn’t try to “get me” on any “new dings” or gas. I highly recommend BMW of Dublin, the technician and Chad. Please keep up the excellent service!
• RG

  Randy Graham

  Aug 26, 2026
  5.0
  The Service consultant Evan Murph that recently moved to Columbus from the south is a breath of fresh air and gives you faith in the human race. In a world where good service is not the norm he gives this dealership Unmeasurable value. I might also add that Mike the Service manager who moved here two years ago from Florida is also exceptional. Perhaps hiring southern hospitality is the answer!!!
• AM

  Amandeep Makar

  Aug 25, 2026
  1.0
  I wish I could leave separate reviews for the sales and post-sales experiences. I purchased a BMW X1 on May 29th, and the sales experience was outstanding. Our salesperson, Jenn, was knowledgeable, professional, and a pleasure to work with. She made the purchase process smooth and was a big reason we decided to buy the vehicle. Unfortunately, the experience took a completely different turn once we entered the finance office. I was introduced to Bina Trivedi, who presented several warranty options. Her pitch was straightforward: if I purchased the warranty that day, the cost could be rolled into my loan at 1.9% financing, and if I later decided I didn't want it, I could simply call and cancel it. Based on that representation, I purchased the Tire and Rim warranty. After reviewing everything at home, I realized I didn't need the coverage and called to cancel it the very same day. That's when the problems started. First, I was told that I would not receive the taxes back on the warranty amount, something that was never mentioned during the sale. Then I was informed that it could take up to eight weeks to receive my refund. I waited patiently and followed up after the eight-week period had passed. Despite numerous phone calls, emails, and messages through multiple channels, I could not get a response from Bina. Other employees assured me that she would contact me, but those promises never materialized. It became nearly impossible to get any update on the status of my cancellation and refund. I eventually had no choice but to copy BMW Customer Care on my communications. Only then did I receive an email from Bina stating that she had confirmation the warranty had been cancelled. Through BMW Customer Care, I was also able to obtain the contact information for the warranty provider. I reached out to them directly and received confirmation approximately 10 days ago that the refund funds had been released. Around the same time, after BMW Customer Care became involved, Bina informed me that the funds had been sent to my bank and should appear within a week. A week later, I followed up for an update and once again received no response. It has now been almost three months since I cancelled the warranty on the same day I purchased it, and I have not seen a single penny of the refund. Jenn deserves a 5-star review for her professionalism and customer service. Unfortunately, the finance and post-sales experience has been incredibly frustrating and disappointing. The lack of communication, follow-through, and accountability has completely overshadowed what started as a great buying experience. My advice to future customers: think very carefully before purchasing any warranties through this dealership. If you later decide to cancel, be prepared for a long and difficult process.
• CK

  Cynthia Kovatch

  Aug 19, 2026
  5.0
  I recently had to take my BMW Z4 to the dealership to have some existing issues diagnosed, and from the moment I made the appointment through the entire process, the experience was absolutely amazing. The expertise, customer service, and especially the communication from Austin throughout the process were exceptional. Austin was friendly, informative, readily available, and went above and beyond every step of the way. He even managed to find me a loaner car when there wasn’t one available—which I greatly appreciated! The 2026 loaner was certainly a little tough to give back, but I was very happy to get my “baby” back! The mechanic who worked on my Z4 was equally impressive. My convertible top issue turned out to be a very complex mechanical situation, especially considering that my Z4 is 20 years old. He was extremely thorough in working through the diagnosis and explaining the possibilities. Because of the unforeseen amount of additional diagnostic time that might have been required, we ultimately decided not to pursue the issue any further at this time. What impressed me most, however, was that the mechanic took the time to create a professional video with diagrams explaining what he had found and outlining the options available to us. This gave us the confidence and understanding to take some time ourselves to investigate the issue further. That level of care and transparency was truly above and beyond. After owning my Z4 for the past 18 years, I can confidently say that I am a BMW customer for life—and I’m also a customer of this dealership for life! Thank you, Austin, and thank you to the incredible mechanic and entire team for treating both me and my beloved Z4 with such care and respect. I’m truly grateful for the experience. Hopefully, sooner rather than later, I’ll be back in a newer version of my beloved Z4! Gratefully yours,
Cynthia Kovatch

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