Enterprise Rent-A-Car

Reviews

• TJ

  T J

  May 11, 2026
  1.0
  I came in on 4/30 to pick up my rental. The store did not honor my upgrade they also did the same to another customer who came in at the same time. I had to wait 20 extra minutes for my car to be cleaned and when I got it it was still dirty. I have several pictures of the dirty car and the screenshot of where my car should’ve been upgraded. I contacted enterprise through “chat” on their website and said they were supposed to have someone in corporate get back to me by email but never did this location had the worst customer service I’ve ever received
• GZ

  Gabe Zipser

  May 5, 2026
  5.0
  Evan took really great care of me from start to finish. Excellent experience and would recommend to anyone needing a rental.
• JA

  Jason Allison

  Apr 30, 2026
  4.0
  Generally, I have a great experience with Enterprise in Delaware. Occasionally they won’t have the vehicle I selected (or at least the category of vehicle). The service is always good and Frank always works hard to make sure the customer gets what they need.
• NG

  Neal Gearinger

  Apr 26, 2026
  5.0
  I recently rented an F-150 from them for 17 days while my truck was in the shop. The truck was fine as I would expect from most of the rental companies. What stood out was the professionalism and caring from Frank and the others at this office. My rental was through my insurance company and everything went smooth and quickly. Frank called me several times while I had the truck to see if everything was OK. This level of personal touch is rare these days. A truck is a truck, but Frank's service was what stood out.
• KK

  Kenny Kimball

  Apr 21, 2026
  1.0
  Booked a rental on a friday before Monday pick up at 4pm. Showed up Monday at 4:15pm to get the car and it wasnt there, they were picking up from another location and would call me in 30min when it arrived. I waited an hour and called, phone range for 15min then someone answered and hung up. Drove back to enterprise to get the car (now 5:45pm) and they didnt have the correct car. they then drove the car to get washed while I waited, not a big deal but should have been done prior to me coming back. While waiting they then sent two other people to the Powell location to pick up cars since they were out. Strongly recommend just going to Powell enterprise to rent a car. I was at the Powell location the week prior. Powel had me in the car after 5min vs the two hour process and two trips to this Sandusky location.