Safelite AutoGlass

Reviews

• JM

  Jerry McName

  1 day ago
  5.0
  Justin with Safelite could not have done a better job! He was prompt, professional, and polite. The whole experience went very smooth and easy.
• GP

  Greg Plamo

  2 days ago
  5.0
  Everything about my windshield replacement went as planned and my SUV was ready at the estimated time. The staff was friendly and efficient.
• CW

  Charlie Weeks

  3 days ago
  5.0
  Easy to book an appointment on line. I was kept upto date on ordering new windshield and conformation of appointment. Easy drop off and pickup at Huber Heights location.
• RH

  Ronald Havholm

  Jun 15, 2026
  5.0
  Online scheduling was a breeze. Excellent service. Windshield repair completed in less than 45 minutes and was as described. Great experience. I will definitely be back the next time I need their service(s).
• SH

  Susan Hilliard

  May 17, 2026
  1.0
  Terribly disappointing experience with Safelite from start to finish. I initially brought my Mercedes SUV in on Monday for what was supposed to be a simple windshield crack repair, as directed by my insurance company with a $0 deductible. Within minutes, I was told that while attempting the repair, the crack spread further and the windshield now needed to be fully replaced resulting in a $500 deductible for me. While I tried to give the benefit of the doubt, the situation immediately felt questionable. After waiting for the replacement windshield to arrive, I returned yesterday to have it installed. When I came to pick up my vehicle, my husband immediately noticed damage on the top of the SUV that was not there beforehand. The original crack was located on the lower left side near the VIN number, nowhere near the damaged area. The night before the appointment, my husband, a friend, and her husband had all closely examined the windshield while I was sharing the situation with them, so we are absolutely certain the damage did not exist prior to service. At first, my husband thought the mark might simply be adhesive residue from the repair, but after rubbing it, it became clear the vehicle had been scuffed/damaged. What was most frustrating was the complete lack of accountability from the staff. One employee mentioned he had taken a video of the scuff, but by that point the damage had already occurred. Rather than addressing the issue professionally, the interaction felt dismissive and defensive. I am extremely disappointed with how this entire situation was handled and will not be using Safelite again. I strongly encourage anyone bringing their vehicle in for service to thoroughly photograph and video their car beforehand to protect themselves in case damage occurs during the repair process.

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