Valvoline Instant Oil Change

Reviews

• DD

  Deanna Duff

  2 days ago
  1.0
  Do not go here they use wrong oil on my car and locked my motor up refused to pay for another one now I’m out of a vehicle the manager is unprofessional and hires nothing but kids not knowing anything about car services be careful with this place they use the same recycled old oil and no telling what oil is running in vehicles on the same hose/connectors you can check vavoline history it wasn’t just only me experiencing car failure with this place .i want be back to vavoline ever again and filing a report they will own up to their dirty work
• ZD

  Zach D

  6 days ago
  5.0
  Had a great person who went out of his way to take care of what I asked and even went the extra step to take pictures of my undercarriage to show me exactly what was going on without me asking
• CC

  Crowhockey

  May 11, 2026
  5.0
  Reliable, friendly, and quick service. Been going to Valvoline for years. Highly recommend. They dont pressure you into extra services as well. Neil and Brendan took great care of me off 5th ave location in Grandview.
• TT

  T.G.

  Apr 27, 2026
  1.0
  Came in for a simple oil change at Valvoline Instant Oil Change and left with a $1,000 problem they caused I had one of the most incompetent and infuriating service experiences I’ve ever dealt with at Valvoline—specifically the W. Fifth Ave location in Columbus, OH. On April 20th, I came in for a basic oil change. Instead, I was upsold on a battery replacement (which I agreed to), only to be told after the fact that they couldn’t even perform the oil change—the entire reason I was there—because the oil drain plug had been installed incorrectly during my previous service. That previous service? Done at this exact same location. So to be clear: they damaged my vehicle on a prior visit, took more of my money on this one, and then told me they couldn’t complete the job because of their own mistake. From there, it turned into a masterclass in avoidance and incompetence. I waited 45 minutes for an Assistant Manager, Jeremy, who showed up defensive, dismissive, and more interested in covering himself than helping me. I was told a claim would be filed and that I’d hear back the next day. I didn’t. What followed was nearly a full week of me chasing them—multiple calls, multiple representatives, and not a single person with actual authority bothering to reach out. I was told to “be patient” while being given zero updates, zero transparency, and zero accountability. On Thursday I was put in touch with a service manager, Trey, and at their direction, I took my truck to another shop for a diagnosis. The result? I need a full oil pan replacement—nearly $1,000 in damage. I explicitly approved no repairs without Valvoline’s authorization. Then, on Friday, I was told that the Area Manager, Miko, denied my claim. Their reasoning? That I had my vehicle “serviced” before the investigation was complete—which is flat-out false. I followed their instructions exactly. I got a diagnosis. That’s it. At this point, the situation crossed from frustrating into absurd. The Area Manager — the only one with any real authority to help me out in my situation — has been completely unreachable. I’ve been told he’s on PTO, that emails have been sent, that he will follow up—yet somehow no one with actual authority can pick up a phone and speak to a customer whose vehicle they damaged. Instead, I’ve been forced to repeat my story over and over to people who can’t help, while the one person who can has made zero effort to engage. So now I’m left without a functioning vehicle, dealing with expensive damage caused by their own negligence, and getting stonewalled by a company that clearly hopes I’ll just give up. The only exception in this entire mess was Michelle from customer care, who was genuinely helpful and professional. She was the only person who acted like this situation actually mattered. But one competent employee doesn’t fix a system that is this broken. If everything goes smoothly, I’m sure Valvoline feels convenient. But the moment something goes wrong—especially when it’s their fault—you will be ignored, deflected, and left to deal with the consequences yourself. TL/DR: Valvoline broke my car, I spent a week running in circles trying to get it fixed, and in the end, I was ghosted by their management team who showed that they could not care less. Avoid this location. And frankly, based on this experience, avoid this company altogether.
• MW

  Melissa Williams

  Apr 26, 2026
  5.0
  I had an excellent experience at Valvoline. The team (Shay, Ty, and Tay) went above and beyond with their customer service—they were incredibly thorough, took the time to clearly explain what was going on with my vehicle, and even showed me exactly what the issue was. I really appreciated their transparency and patience in answering all my questions. They addressed the problem efficiently and made the entire process feel easy and stress-free. Highly recommend!