Valvoline Instant Oil Change

Reviews

• AF

  Amy Falcon

  Jul 2, 2026
  1.0
  NO STAR REVIEW Horrible- negligent- and not taking financial responsibility to fix my car- after admitting to not “pulling the drain plug” and DOUBLE FILLING my car with oil on June 2. I couldn’t even drive out of the bay. It was towed out, and remains at the dealership. I have all the diagnostic reports, and the report saying I need a new engine and turbo. Valvoline wants to give me a 20k mile or 2 year warranty?! Valvoline wants me to drive it, as is, and wait until something “more severe” happens. It is unsafe to drive, unfair, and unacceptable. They want me to sign a contract saying they are not liable- for many things- but the one that really got me- my SAFETY?! Wow. I drove my WELL taken care of, beloved car there for an oil change. Now my car sits, devalued by over 12k, broken, still smoking, metal in oil filter (after 2 more changes), engine noise, and I have the certified mechanics report, saying exactly what happened to the engine, as a result of Valvolines “mistake”. So I sit here, for one month, trying to advocate for myself, and be respectful, and patient…BUT this week, valvoline showed me that instead of being understanding and trusting that they will make this right, I need to be vocal, and let everyone know what has happened. I just want my car back -fixed how it WAS before I made the mistake of driving into their negligent and reckless hands. :( All they had to do was the RIGHT thing. FIX. MY. CAR
• CC

  Chris costar

  Jun 26, 2026
  5.0
  Oil filter @ Oil in and out @ professional. Thank you all we're awesome 👌
• CS

  Courtney Saunders

  Jun 19, 2026
  5.0
  Such a well run operation. Very knowledgeable, respectful, efficient, clean. Pretty amazing to see these days. New store manager is sharp and running it well! Technician (she, rock on girl!) was amazing!!
• AB

  Andrew Bultje

  Jun 1, 2026
  1.0
  I took my partner's car in for an oil change before a road trip, and we had several issues with the service. Before we even got out of Ohio, the oil change light came on, forcing us to pull over and check the vehicle during the first hour of our trip. While checking things over, I also noticed that 2 of the 4 valve stem caps on her brand-new tires were missing. The remaining 2 caps were the wrong size and did not match the vehicle. The car had all 4 correct valve stem caps when I brought it in, so something clearly happened while the vehicle was being serviced. I attempted to call the shop but could not reach a person because the phone system routes callers through AI. As a result, I had to wait until I returned to town to address the issue in person. To the manager's credit, he reset the oil change light and replaced the missing valve stem caps. However, those were problems that should not have existed in the first place. An oil change should be routine maintenance, and instead it created unnecessary stress during a road trip and left me questioning the quality of the work performed. Based on this experience, we won't be returning and would not trust this shop with our vehicles again.
• JN

  Jared Nolan

  May 31, 2026
  1.0
  DO NOT GO HERE. I only came because I had a 50% off coupon and it was convenient to go here. I took my car into Valvoline in Grandview today for an oil change and they overfilled my oil by over 2 quarts. And I think they didn’t even entirely use new oil. I’m questioning if they even put the right oil in it. The drive from Valvoline to my home is about 3 miles. I had white smoke coming from my tailpipe and my car was not acting right when I tried to accelerate. I came home and drained the oil out myself, and the “new oil” looks darker than new oil should look after 3 miles of driving. I measured out the 5.7 quarts of oil that my car needs and I was left with all of the extra oil shown in my photo. I’m going to redo the entire thing myself tomorrow with what I know is the correct oil and amount of oil.