Tuffy Tire & Auto Service Center

Reviews

• JJ

  J J

  6 days ago
  1.0
  They are trash and any of these positive reviews are incredibly suspicious. Go ahead and try them at your own risk and you’ll see exactly what I mean. TRASH 🗑️
• AS

  Allana Salmon

  Sep 28, 2026
  5.0
  I will only ever take my vehicle to this shop as long as I live in Columbus. they worked me into their very busy schedule, are so thorough and friendly and accommodating. they take the time to explain to me their findings and what my options are. they never try to upsell me and I truly believe they have my best interest in mind. they worked with me on price too so I could afford what my truck needed. Couldn't give them higher praise.
• JB

  Jordan Beasley

  Sep 19, 2026
  2.0
  Nice people, but awful customer service and communication. Was happy that they worked with my car’s warranty, but not happy at all with the overall experience. Dropped my car off on a Thursday for repairs and specifically chose that weekend because I was flying out of town and knew I wouldn’t need it, told them this at drop off. I also asked them specifically to be sure to lock my car at the end of the day because I had just gotten the window repaired from a break in. Received correspondence same day apologizing that my car wouldn’t be ready for me to drive out of town (never told them that was the goal) and that they had left my car unlocked with the keys in it for me to pick up, which is exactly what I didn’t want. Throughout the weekend and new week, received many mixed communications about where they were with the warranty company, repairs, and when I should have my vehicle back. Found out that my car hadn’t even been touched by the time I was estimated to have it back. My car wasn’t ready until Thursday the following week (7 days later), and they told me they left it unlocked with the keys in it for me to pick up. Lyfted there after dark when I got off of a 13 hour long shift with a dying phone to arrive to my car locked, and Tuffy closed. I was a young girl left in their parking lot alone with a dead phone and no one to help me access my car. I went to pick it up the next morning after open (caused me to be late to work) and didn’t receive any apologies or condolences. My parents and I have both tried to communicated after the fact with this location regarding my experience, which they agreed was unacceptable and told that they (as a team) would discuss the situation and how they could make it right. After this, we never heard back anything, even after asking to be connected to a higher level of management or operations. As a young girl and college student who also works full time, this experience was extremely inconveniencing. I understand having a car in the shop is always inconvenient, but I feel that my situation was completely due to disorganization and a lack of teamwork on their part. I still have yet to hear from management regarding any reimbursement.
• BY

  Brenda Young

  Sep 17, 2026
  5.0
  After owning my used car for less than 2 months, the AC went out. We were initially told that the warranty would not cover the repair. However, CINDY placed a second call to the insurance company and fought for us...she got EVERYTHING covered except for our $100 deductible!!! Thanks for your EXCELLENT CUSTOMER SERVICE, Cindy!
• MM

  Melissa

  Aug 29, 2026
  1.0
  TLDR: I took my car to Tuffy’s 3 times over 2 weeks and my tire is still not fixed. I’m shocked there are so many good reviews because the service I received here was awful. I woke up one morning to find one of my tires very low. I chose this location because of the great reviews. I made an appointment online for 11am then dropped my car off on my lunch break. I called around 3pm for an update and the manager said my car was next in line. I never got a call from them that evening. When I tried to call for an update again, it just went to voicemail every time. I went to pick it up first thing in the morning, a little annoyed that I had to leave my car overnight for a simple tire repair. But I got it, paid, and thought I was in the clear. However, the next morning my tire was low again. I continued to fill it each morning until I could make it back to the shop on Saturday. I left my car from 11am-3pm, never receiving any updates. I called and the phone was never answered. I showed up to pick it up at 3pm and they said my tire pressure recognition system just needed reset and it was showing the wrong pressure. This was not the issue. As I had explained when I dropped it off, I had been manually checking it and refilling every morning that week. The worker, Bill, was apologetic and promised that if I brought the car in again, he would make sure the tire was fixed himself. He agreed that my tire should have been fixed by now, he apologized for all of the inconvenience and for the lack of communication on their part. I was very unsure about bringing it back a third time but Bill seemed trustworthy and willing to make it right. Fast forward to the following weekend, I drop my car off again. Turns out Bill had quit that week so the one person who seemed trustworthy wasn’t even there. I left my car around 9:30am. I received no communication from Tuffy’s the rest of the day. I showed up at 3pm to pick it up before closing anyway. They hadn’t even looked at my car. The manager apologized and asked for 15 more minutes and he would look at it himself. I politely declined because Tuffy’s already wasted way too much of my time at this point. I asked for a refund and he initiated the process while I was still there. I’m looking forward to receiving my money back and never returning to this Tuffy’s.