Tuffy Tire & Auto Service Center

Reviews

• QC

  Quardrelius Chance

  Sep 26, 2026
  5.0
  I waited a week to post, I wanted to drive my car before giving my feedback. All I can say is, when you encounter bad situations with your vehicle, LET THE PROS TUFF IT OUT! Thank you Tuffy (once again 🤝🏾)!
• ZL

  Zena Love

  Sep 25, 2026
  5.0
  Exceptional Service — Gin and the Tuffy Team Went Above and Beyond! I cannot say enough great things about my experience at Tuffy Tire & Auto Service on West Broad Street! From the beginning, everyone was incredibly friendly, helpful, and committed to making sure I received prompt and quality service. **Gin was absolutely amazing!** I took my Mazda CX9 there for maintenance. I recently purchased the car and there were some things that I was not satisfied with that needed to be replaced and or repaired. Thankfully, the car was still under warranty. Gin spent HOURS working with the warranty company to make sure my legitimate concerns were heard and that the necessary repairs were approved and completed. She kept me informed throughout the entire process, which meant so much after the frustrating experience I had previously had with another repair shop. She even made herself available by text after the store had closed to answer my questions and address any concerns. Once the warranty claim was approved, Gin made sure my vehicle was taken care of promptly. What impressed me even more was that she called me the following day just to make sure everything was still going well. That level of follow-up and genuine customer care is hard to find! After a terrible experience with another auto repair shop, I had vowed that I would only take my vehicle to the dealership from that point forward. Gin and the entire crew at Tuffy completely changed my mind. They restored my confidence in taking my vehicle to a local repair shop and showed me what excellent customer service should look like. I felt that she actually cared about what I was going through. I will absolutely be recommending this location to others, and they have definitely earned my future business. Thank you, Gin and the entire Tuffy team, for turning a stressful situation into such a positive experience. I WILL BE BACK!
• DM

  Danny McDonald

  Sep 23, 2026
  5.0
  As a ASE certified master mechanic I don’t feel like working on my own vehicle at the end of the day, this is my second time having to use Tuffy and they are thorough when it comes to getting the job done in a timely manner. I tell them when I need it and they get it done. Thank You TUFFY team for another job well done..
• KB

  Keesha B.

  Sep 14, 2026
  2.0
  I rarely leave reviews like this, and I intentionally delayed posting this one because I wanted to give Tuffy every reasonable opportunity to resolve our concerns privately and fairly. Unfortunately, after repeated attempts to do so, I am extremely disappointed not only by my daughter’s original service experience, but by the lack of follow-through afterward. My daughter’s vehicle was at the Grandview location for eight days. We needed CV axle repair and subsequent wheel alignment. Although the staff members we interacted with were generally polite, communication regarding the repair, warranty authorization, and anticipated completion was inconsistent and frustrating. The most concerning incident occurred when my daughter was told an after-hours pickup had been arranged, only to arrive after working late and discover that she could not access her vehicle. She was left stranded late at night with a dying phone. This was an avoidable and potentially unsafe situation. What makes this review particularly disappointing is what happened afterward. Stephen, the Territory Manager, responded to our complaint in writing on August 25. To his credit, he acknowledged that the team had “completely failed” to provide the reliable service and communication we deserved and described the after-hours pickup incident as “entirely unacceptable.” He requested our rideshare receipts while Tuffy coordinated an appropriate resolution. We promptly provided the requested receipts on August 26. Then—nothing. I followed up again. I also repeatedly requested contact information for management above Stephen because the matter remained unresolved. Despite those requests, I was not provided that information or a proposed resolution. I subsequently escalated the matter through Tuffy Corporate’s customer service complaint form. I have also repeatedly attempted to reach Corporate by telephone; the number simply rings without an answer. As of the date of this review, I have received no corporate response and no resolution. This has become exhausting. We are busy working professionals, and an extraordinary amount of time has been spent simply trying to get Tuffy to follow through on something its own Territory Manager acknowledged needed to be made right. I did not expect perfection. Mistakes happen. What I did expect was accountability and follow-through—particularly after management acknowledged the failures, requested documentation from us, and indicated that a resolution would be coordinated. I deliberately withheld this review while giving Tuffy ample time and multiple opportunities to address our concerns. Unfortunately, the lack of response has now become as disappointing as the original service experience itself. I hope Tuffy leadership takes this feedback seriously and recognizes that good customer service is not simply acknowledging when something goes wrong. It is following through after you say you are going to make it right.
• BC

  Belynda Coffman

  Sep 14, 2026
  5.0
  When I say Tammy and her who team was phenomenal and efficient and really took their time and help me with my truck. They even gave me and my son and my mom a ride home cause we had no other way home from the shop. Great and awesome customer service. I highly recommend this location.

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