Safelite AutoGlass

Reviews

• BH

  Beth Hicks

  1 day ago
  5.0
  Someone vandalized my 2015 Kia soul last week and busted out the driver side window and my back window. I was pretty traumatized from the experience, but my entire experience with Safelite was so amazingly easy, professional, and affordable, that I'm blown away. Away. From my experience with them, they listened to their customers and responded accordingly. The young man who came out was prompts, communicated well, did an excellent job, and did it in less time than originally quoted. The ease with which I entered my insurance information and they took care of it was astounding. Obviously I can't say enough good about today's experience, and my experience overall with them. I was so impressed that I had to come on immediately after service completion to give them a review.
• RM

  Ron Morrison

  Aug 9, 2026
  5.0
  A tec person had failed to show on the day of my service, and I was told it could take 3 or 4 hours....But my car was older and had no technology in the windshield, so it only took 75 minutes.
• BP

  BJ Pomerants

  Aug 5, 2026
  1.0
  HORRIBLE CUSTOMER EXPERIENCE. WOULD NEVER USE THEM AGAIN We received terrible service sawmill store. Took Audi Q8 for windshield replacement They previously ( 1 week ago) filled in a chip and the result looked horrible so we decided to change the windshield entirely. They knew make model type of car etc there were no surprises They installed windshield but could not get it calibrated it correctly. They told us they needed either a new part or new( another) windshield. They Would not be able to install for another 6 to 7 days. The part had to be ordered The manager didn't seem to care and after pushing her on issue telling we needed the car to be ready for a long trip, the said she may be able to get the needed part by tomorrow but could not guarantee it.( part getting here or having it installed on time) we need the car tomorrow Thursday since were going out of town. Was told car is drivable its just has no sensors. I find that it is not an acceptable solution. I tried calling the store 10 plus times and could not get any answer. Could not leave message system kept disconnecting. Called the 1800 number and they Also could not reach store . I filed formal complaint against manager. She also promised me to Email me names and addresses of her district manager this was not done. We drove to the store directly only to find manager casually talking to the mechanics and laughing socializing etc. and not doing her job. We were able to talk to her finally and we took our car to the Audi Dealer to have the correct windshield placed. TERRIBLE SERVICE TERRIBLE ATTITUTE WOULD NEVER EVER USE THEM AGAIN. She suggested I call my insurance company to get a loaner since they do not provide I lodged a formal complaint against the store manager and quality of service I received.
• JC

  Judith Cameron

  Aug 5, 2026
  2.0
  Excellent communication about appointment and when they would arrive. They came to my home, so it was very easy. However after install, my windshield wipers were messed up. They came on as soon as I started the car, a piece of the back of one came off and smeared the windshield (which I couldn’t wash for 24 hours),, the wipers are misaligned, one much too low, the other relatively high. The left one hesitates and starts slowly causing the wipers to collide with one another initially .
• DF

  Dillon Fox

  Jul 13, 2026
  2.0
  Lady at the front desk has been cool that’s why I’ll give them 2 stars but man have I been through the ringer with this company so far . First the app has me set an appointment for my back glass with slider to get done at my house which I thought was great. Well then they come and say we can’t do it. Ok, no big deal I guess even though I’ve waited around all day and lost out on making money. Rescheduling Joey says they will contact me to do so I never got a call just an email that reroutes me to completely restart my application. So schedule for Friday and I drop it off only to get a call about an hour later saying they can’t do it bc they don’t have an 18 mm deep well socket to take my seat out and they will need to reschedule me for Monday. So I say ok I’ll need to come grab some stuff out of the truck and reschedule. So again I drive over and even brought my own tools and gave them 2 18 mm deep well sockets. They still can’t do it and the lady at the desk first starts to tell me they can’t reschedule Monday they are booked out I say so I say I’m now starting to get frustrated I’ve been cool the entire time trying to be understanding and she says they can move someone in order to get it done Monday. I never received a call again just happened to look at my email to see that it’s done. I go there and notice the glass is either warped or installed incorrectly bc the passenger side is lifted off almost a whole inch and is very noticeably not flush with the body as it should. So now I have to wait a week go back again drop it off and return again to pick it up. Between my down time and money lost, gas and all the above you’d think I would at least get my deductible refunded but no just more none sense. Just shows when you are nice and try to be understanding companies will take that as weakness and take advantage of you.