Penske Truck Rental

Reviews

• ZA

  Zach A

  Jun 12, 2026
  1.0
  Wasted a ton of my time getting a quote and jumping through all these hoops only for them to say “We can’t accept your license because Ohio made a mistake with the barcode on the back from that timeframe and none of them scan correctly.” What a joke, you can’t just take my license at face value? Unbelievable.
• CM

  Chocoberry Muffin

  Mar 17, 2026
  3.0
  Too bad they dont open on Sundays
• YM

  Yasmein Mitnaul

  Feb 4, 2026
  1.0
  ⚠️DO NOT go to this Penske!⚠️ Unorganized, unable to tell me why my card is trying to be charged $800+ from their location if it’s “no longer in their system”. I was told it could be from another rental from another Penske, but I’ve only ever gone to this Penske, first and last time here. Then I was told to call my bank for fraudulent activity… like they aren’t the ones in there charging it. Yeah, real suspicious… Then as I was there trying to sort all of this out, this poor guy rented a truck for an out of state drive, pulled out of the Penske parking lot, and not even 4min later pulled back in because the heat in the truck wouldn’t work. Mind you, it’s the beginning of Feb. where it’s nothing more than 15 degrees outside, and they told him he’s stuck with it since he already paid. He’s going to be stuck in a freezing cold truck for his whole trip. They aren’t cleaning the trucks out before sticking a “Ready” sign on the window. So if you care about cleanliness, I’d bring your own disinfectants. I’d, check the truck for any issues before you even make a payment inside, I’d keep all your card info locked up for a while after your rental, and I’d probably just recommend that you don’t use this location at all. Uhaul has trucks with way better wheel placement anyways. ✅ I really could say more about the poor customer service, speediness, etc.. but this reviews’ getting pretty long. ✌🏼
• MI

  Marcellus Irvin

  Jan 24, 2026
  5.0
  We’ve been on long-term rentals with this location for nearly two years, and the service has been outstanding. Anytime an issue comes up, Thomas and Andrew address it quickly and professionally. They’re considerate, understanding, and always take the time to review and resolve concerns thoroughly. Because of their excellent customer service, this is the only Penske location we do business with.
• JG

  Janelle Gabriel

  Feb 2, 2019
  5.0
  Fast service and nice employees.

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