Tire Choice Auto Service Centers

Reviews

• BB

  Billy Badass

  3 days ago
  1.0
  I'm from out of state, the hotel was roughly 10 min from 4 shops.I chose this store cause they opened at 9 and it was before 9 when I headed their way. I didn't want to wait till 11 on other shops appointments. I came to get a tire cause mine is bald. Store hours online said they're open. When I called the phone went to VM, didn't say anything about being closed due to staffing issues. Had to walk up to their door to find out personally they hand wrote on a piece of paper... sorry for the inconvenience. 1 other store opened at 9 in the opposite direction, it's unfortunate that the information i was given lead me to make a poor choice.
• MC

  Mitchell Congrove

  4 days ago
  1.0
  -100 stars. Endangered the life of my new fiancée with their negligence. Brought my 2013 Subaru Legacy here on April 25, 2026 for a TPMS sensor replacement. Their techs also removed my left front wheel for a courtesy inspection (a wheel unrelated to the work I paid for). Fifteen days later, my fiancée was driving the car when she felt severe vibration. The left front wheel was so loose I could move it by hand - one stud had sheared off and the rim's lug holes were wallowed out from the wheel oscillating against the studs at highway speed. It was obvious the lug nuts were not properly torqued at installation. I brought it back the very next day. Their own written estimate documented "LF wheel stud broken... left front wheel spokes bored out... needs new wheel," "studs stripped," and "recommend towing vehicle" - then quoted me $384.14+ to fix damage their own technician caused. Manager Jonathan Pezzatta refused responsibility, claimed there was "no way to confirm" the shop was at fault, and suggested that because I'd used an impact wrench to snug the dangerously loose wheel enough to limp the car to his shop, I must service my own vehicles and was therefore to blame. The logical problem with that position: if the wheel had really been that damaged on April 25, his techs had a duty to identify and disclose it then. They didn't - because the damage didn't exist yet. I took the car across the street to Tire Discounters. Their ASE-certified tech wrote on the invoice: "REPLACE LF WHEEL, STUDS AND NUTS, WAS LEFT LOOSE BY ANOTHER SHOP." Total: $622.97 out of pocket, for damage caused by negligence here. A wheel coming loose at highway speed is a potential fatality, not a minor service mistake. I have photos, both invoices, and the loose wheel video. Complaint already filed with Monro corporate; AG/BBB and small claims to follow if not made whole. Get your wheels re-torqued elsewhere if you've been here recently. I have attached photos of the damaged rim and studs, a picture of the visibly loose wheel when I inspected it upon my fiancée getting home. I also have a video of the dangerously loose wheel before I tightened it - it's VERY loose. Ultimately, I'm just lucky my fiancée made it home OK. Be safe out there.
• HH

  Holly Hamed

  May 4, 2026
  3.0
  Took a bit longer than expected (1.5 hours) and was more expensive. Their coupon is for 99 dollars but that is for a certain amount of oil. I did not read the fine print. The worker made me aware before he started so that was nice.
• JJ

  John Jeffers

  May 3, 2026
  5.0
  Jon is a great manager. Excellent service Sold me a great new battery.
• RB

  Rach B

  Apr 30, 2026
  1.0
  Went to this location to have my tire checked out for a screw puncture. Was on the corner of the tire so it needed to be replaced. They replaced my tire, charged me for what I thought was the tire they put on, but realized when I got home that it's the wrong tire type and brand (replaced my 99V with a 99H). Definitely should have checked before I left, but hindsight doesn't help me now. I have three tires of one kind and one of another. For those who don't know, you can't just throw a random tire on your car and call it a day. All of this is on top of making an appointment, showing up early, and it taking almost double the time they estimated. Techs stopped halfway through my service to look at someone else's vehicle who just showed up with no appointment. Trying to reach management on this is impossible so good luck if you need competent service. Wasted time and money.

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