Valvoline Instant Oil Change

Reviews

• DS

  Dani Sandlin

  Jul 3, 2026
  5.0
  The team was amazing! Very nice and saved me money on extra services my vehicle was long overdue for.
• MC

  M Caito

  Jul 2, 2026
  5.0
  Worth the drive from the east side of town! I didn’t catch all their names but they were very helpful and not pushy when it came down to adding on services. Tyshawn went above and beyond. Our new jeep had an issue with tire psi sensors and he helped us figure that out. He also gave my niece a few lollipops that brightened her day! Calvin the assistant manger was great. He always had a smile even in this 100 degree weather. Offered to teach me how to reset the gauges and a few other things. We told them we will be back for the next oil change and mean it! Driving from Batavia!
• TT

  Tee

  Jun 22, 2026
  5.0
  Ms.Sonja and her team were amazing. They went above and beyond to make sure I understood what they were doing with my car. She saw I had my daughter and even offered her toys and a popsicle to make sure she was comfortable as well during our visit. Definitely will be back. Thank you again Ms.Sonja at Vavoline.
• SM

  Sondra Martin

  Jun 21, 2026
  1.0
  I visited Valvoline for an oil change on Friday, June 19, and had a very disappointing experience. From the moment I arrived, the service felt disorganized and unprofessional. I waited a long time before being helped, and there was a lot of unnecessary conversation among staff while customers were waiting. I was also asked to pull my car extremely close to another vehicle, which felt uncomfortable and unnecessary. The staff appeared inexperienced and poorly coordinated. One employee tried to check me in even though I had already been checked in. During the vehicle inspection, he incorrectly told me my lights were not working, then admitted he was checking the wrong lights. This happened more than once, which made me question the staff’s attention to detail. What stood out most was Sonia’s behavior. She came across as rude, bossy, and unprofessional throughout the visit. I overheard her tell another employee to offer me a service special but implied that I likely wouldn’t want it. When I accepted the offer, she seemed surprised and made comments that felt disrespectful. Her attitude during checkout was also unpleasant, especially when I provided a coupon—which is something customers are routinely asked about. Additionally, no one clearly asked me what type of oil change I wanted or properly reviewed service options for my vehicle before beginning work. Overall, this was the worst Valvoline experience I’ve had. The wait was excessive, communication was poor, and the customer service was unacceptable. The lack of professionalism at this location was extremely disappointing, and I will not return.
• DS

  Dale Sturgill

  Jun 21, 2026
  5.0
  Sonia the manager and her staff were understaffed but over achieved and should be recognized for the great service they provided today. I am sure they were stressed and rightfully so but you wouldn’t one it by their demeanor. 5* x 10