Safelite

Reviews

• KN

  kim nietch

  4 days ago
  5.0
  Super professional and helpful. Easy quick and efficient. Helped with additional questions. Recommended by insurance company and by friends
• XW

  Xia W

  Oct 3, 2026
  5.0
  I had a very early morning appointment for windshield replacement. Jeremy was there on time. He explained all the details before and after the work. I will definitely recommend this location to my friends when they are in need.
• JR

  Joey Robinson

  Oct 1, 2026
  5.0
  The Eastgate Safelite location was a great. All the employees were super friendly especially i think his name was Mark. He was at the front desk he wore glasses. My windshield was so clear it looks like nothing is there When im driving.
• DH

  Dalton Hillard

  Sep 28, 2026
  5.0
  Great staff in the office and the technicians, process was convenient, they were flexible with scheduling, convenient drop off and pick up, friendly, and professional. Would highly recommend.
• WH

  Whitney Hacker

  Sep 13, 2026
  3.0
  Skip the efforts to schedule an at-home service. I had a technician come out and complete a portion of the work but unable to finish based on what he described as technical issues. He recommended I schedule a time to go to a service location instead. The service location was able to finish services on the same day, but the initial 8-12 window for at-home service turned into a 7:20 AM (early technician arrival) to roughly 3 PM range of time with the stop/start at home, reorganizing day to accommodate new instructions, navigating to one of the service locations (25-30m away), getting service complete, and driving back to my home. The service location was great in professionalism, education, and timeliness, especially given it was previously unscheduled. They offered a quiet space for me to wait and work, as needed/wanted, and provided more context about the technology that failed in the initial attempt at my house. From what was shared, the services unable to be completed at my house are relative to a new technology released by Safelite. This makes sense - however, I wish it was better communicated that it was a service piloted or otherwise unlikely to occur successfully at the location and during the time frame scheduled and agreed upon. It sounds like the company may be promoting and/or promising the entire package of services at either home or garage without the current reliability and validity of the equipment needed to fulfill such. I rearranged my time, lost wages, and was disrupted prior to the range of time expected as a result. This definitely impacts my rating. The scheduled appointment did not go as expected and it was my resources that suffered as a result.