Jeff Wyler Hyundai of Colerain

Reviews

• KM

  Katianna Mingledorff

  1 day ago
  5.0
  My husband and I just purchased a car from this Jeff Wyler location, and it was a fantastic experience. Our sales rep Kourtney got us in a car immediately, she worked with us, and our budget to find the exact car we wanted, with the best deal she could offer. Honestly I can't say enough good things about this location. Something happened with our mirrors the day we drove it off the lot, and we couldn't seem to troubleshoot the issue ourselves, so Kourtney immediately got us back into the dealership to get it fixed. When they figured out that the issue required more in depth work to fix, they had us in a loaner car and on our way in LESS than an hour, Kourtney even offered me her own car so I could go run an errand while we waited, I mean that is some service! Yes, many things take time, and your vehicle servicing may take longer, but I am telling you they really try to take care of their customers quickly. Plus, they have a very comfortable waiting area with a coffee machine, water, and vending machines if snacks are needed! Everyone was so nice and friendly and I personally got the vibe that they're a relatively close knit group of workers, with a fun competitive rivalry going on without any genuine drama or resentment when one of their co-workers clenches a big sale, and I just loved the way I saw everyone working together. So many people came by to shake our hands and introduce themselves and make sure we were comfortable. If I were to ever be interested in going into car sales, I would 100% put in an application to work here. If Google offered 10 stars, I would give it to the Jeff Wyler Hyundai on Colerain. This review is all my own personal opinion, I am not compensated, nor biased in any way, shape or form from this business 👍🏻👍🏻
• WG

  Warren Grove

  4 days ago
  5.0
  Taylor was a joy to work with. Greeted me from the moment I arrived with a smile. I knew what I wanted and I wanted to move quickly. Taylor made the process easy and enjoyable. I got everything I wanted and then some. She is greatly appreciated. I look forward to leasing from her for years to come.
• MS

  MB Schneider

  6 days ago
  1.0
  Disgusting bait-and-switch tactics. Avoid Jeff Wyler Colerain at all costs. I have never been treated with such utter contempt by a business in my life. Yesterday, my husband and I drove 2 hours each way (4 hours total) to buy a specific vehicle. Before leaving, I called to confirm availability and explicitly told them we were paying sticker price, putting $10,000 cash down, and were already pre-approved. Tim told us to come on down. When we arrived, the excitement evaporated. Tim, the manager, flatly refused to sell us the vehicle unless we threw away our bank's loan and used their in-house financing. He condescendingly told us we could just "refinance in 3 months"—a predatory tactic that would have forced our interest rate to skyrocket because the vehicle would then be classified as a used car. When we refused to be scammed, Tim became condescending, humiliating me right on the dealership floor in front of everyone. I walked outside visibly upset and called Jeff Wyler Corporate, who transferred me to the General Manager of the Colerain store, Gary. Gary was just as bad. He offered zero apology for the wasted 4-hour drive or the fact that this "financing requirement" was hidden from us on the phone or on the internet. Instead, he arrogantly told me they weren't going to wait a few days for our bank's payment and that someone else would buy it tomorrow using their financing. Management at this location treated us like expendable pieces of dirt. Because of their greed, lack of morality and integrity, a highly anticipated trip to drive my 90-year-old mother 6 hours away to see her sister has been entirely ruined and postponed. The salespeople here were nice, but Tim and Gary are pompous, dishonest weasels with zero ethics. If you check their unsanitized reviews on Yelp and Facebook, you will see this predatory bait-and-switch financing trap is their standard practice. BBB rates them as D-. Do yourself a huge favor and buy your vehicle from literally any other dealership group in the Cincinnati area.
• TB

  Trinity Barnes

  Aug 26, 2026
  5.0
  I had a great experience at this dealership. Dj was friendly, professional, and made the car -buying process much easier then i expected! i never felt pressured and dj was patient with all of my questions. I would definitely recommend this dealership to anyone looking for a vehicle and also working with DJ!
• BD

  Brandon Douglas

  Aug 19, 2026
  1.0
  I contacted this dealership regarding a pre-owned Genesis vehicle. Before moving forward, I spent two days asking specific questions about the remaining factory warranty coverage.Because this is a Hyundai dealership and not an authorized Genesis dealership, the vehicle cannot be sold as Genesis Certified Pre-Owned (CPO), which means the 10-year/100,000-mile factory powertrain warranty does not transfer to a second owner. However, after pointing out this distinction, I received a text message from the sales department stating:"quote, from salesman’s text e.g.: 'So confirmed my information was correct it does qualify for the remainder of 36 months and 33 thousand miles for the vehicle. So the 10 year/ 100,000 miles whichever comes first is remaining on that vehicle qualifies.']"Telling a buyer that 36 months / 33,000 miles remaining equals the 10-year / 100,000-mile factory powertrain warranty is mathematically contradictory and misleading. Prospective buyers shopping for pre-owned luxury models here should verify all manufacturer warranty terms independently before signing. If you want the CPO warranty of a Genesis, stay away from any Hyundai dealership, like Jeff Wyler, as Genesis and Hyundai split their brand acquaintance in 2019. This dealership was trying to deceive me with text above, hoping to add on additional warranty protection at my expense in their financial department, they still say they are sorry that I misunderstood, I didn’t misunderstand any part of my question just their replies regarding the warranty of the asked about 2024 GV 80 that I had inquired about, they would not give me a straight answer if it was a certified Genesis used 10 year 100,000 mile remaining warranty or a just used 5 year 50,000 warranty. Buyers please be aware of this used car dealership sales tactics.