Jeff Wyler Honda of Colerain Service

Reviews

• CJ

  Claudette Jacobs

  Jun 22, 2026
  5.0
  Jordan Brown was absolutely amazing 👏🏽 🤩 😍 he called me... he made sure that I received his messages. He went over to and beyond.. Kudos to Jordan Brown for impeccable customer service 💯‼️
• KT

  K. Tice

  Jun 18, 2026
  2.0
  While we got in a vehicle, due to our circumstances, they applied more negative equity on the car we drove home than we were informed of so we are now stuck in it until it is further paid off.
• TK

  Tony Kehrer

  Jun 5, 2026
  5.0
  The Service Manager Shane Gibson was awesome, I got a 27WON downpipe/frontpipe, PRL intercooler, and had them install everything so I can be set up to get my 26 Civic SI tuned. Thank you!
• RS

  Rebecca Schmidl

  Mar 17, 2026
  1.0
  My husband took my 2025 Honda civic to this location to be checked because there is something weird going on with my apple car pay function. About half the time when we plug a phone into the it shows an error message on the screen saying that there is no USB connection. We have been unplugging and flipping the cord over and sometimes that helps or sometimes turning the car off and back on helps. We did some trouble shooting before taking the car in by trying different cords that we knew for sure worked. The same thing happened. Before we took the car in I took a video of the issue in case the tech went to plug in a phone and the message didn’t pop up. We did sent that video to the people at Jeff Wyler (I’ll also attach it to this review if I can figure it out) We are thinking it could be something wrong with the usb port or the radio. Here is my issue when I bought the car it came with a factory warranty and this issue is covered under the warranty. My husband brought the car in yesterday to get checked and the tech said that they couldn’t recreate the issue when they plugged in their phone. Naturally we asked if they did any further investigation and we were told no they did not. I guess they also did a multi-point inspection for like lights and stuff. When my husband when to pick up the car on his lunch break he was told that the issue is a warranty issue but because they couldn’t recreate the problem that they would have to charge us an hour on diagnostic time. (200$) Here’s the thing they just told us that the tech plugged in his phone and determined that everything was fine with no further investigation, by the way that will be 200$. Like you can’t be serious right now! They are charging us an hour of diagnostic time for something that legitimately takes three seconds. If I wanted somebody to plug in the phone and call it good I could have done that at home for free. My husband talked to the service advisor and I guess we ended up paying 130$ (half an hour of diagnostic time) he was kinda in a time crunch and had to get back to work but obviously we are not happy at all. Let me be clear I would no problem paying for diagnostic time if the tech had actually done more than the absolute bare minimum and called it good. To make matters worse when my husband got into the car to take it back to work he plugged in his phone and guess what happened? Yeah the stupid error message popped up. Needless to say I am not happy at all! I really feel like the right steps were not taken to help with this issue. I’m not sure if this is because the car has a warranty on it or what but they 100% did not handle the issue correctly or do the proper amount of diagnostic investigation. My husband did talk to the service manager this morning and basically got the run around about it. He did offer us a free oil change, no offense sir but I do not trust your techs to change my oil if this is the amount of effort that they put into fixing other issues. I would not recommend this dealer at all, especially for warranty work because I really feel like they are just trying to make a buck off of us by saying “I couldn’t recreate the issue” when I know for a fact that has even the smallest amount of effort been used they would have had no problem recreating the issue. Without a doubt DO NOT take your care here. Ps. It would not let me add the video but I got a screenshot for the message that pops up on the screen from the video I attached that to my review as well.
• KT

  kim thompson

  Feb 26, 2026
  1.0
  Do not buy any cars from this location they sold me a used van they told me that they did a 125 point inspection on it. And they did not. It had major problems, they fixed one. When I told them about the second one that I just wanted a new vehicle altogether, they told me that I would lose over half the value of the car. When this was their fault? Any dealership would have fixed this, but not this one

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