Jeff Wyler Honda of Colerain

Reviews

• AH

  Alexis Healey

  2 days ago
  2.0
  I bought my car, used, from Wyler almost 2 years ago. The air stem valves came with these non stock covers on them which I had no hassle with since buying my vehicle, until recently. After bringing my car to Honda for the last three oil changes, the caps would not come off anymore. I remember being told on my last oil change that ONE wouldn’t come off. I have since tried removing them with tools and could not remove a single one. My tire light is now on and I can’t put air in my tires which brought me up to the store where I am being charged, “at a discount” to replace and I have now been in the waiting room for 3.5 hours. The only good thing is the customer service from Jordan Brown. He has been nothing but helpful while Honda, for lack of better words, bends me over.
• MC

  Manny Crawley

  4 days ago
  5.0
  I recently purchased a 2025 Honda Odyssey from Kevin at Jeff Wyler Honda in Colerain, and we had a great experience from start to finish. Kevin was knowledgeable, patient, and easy to work with. We had the whole family with us for the test drive, and he didn’t even blink—he gave us the time we needed, answered our questions, and never made us feel rushed or pressured. He was also fair and communicated well, even when I wanted to cover my bases and check another dealership that had a blue Odyssey in stock. That van ultimately wasn’t what we expected, and Kevin reached out the next day with a competitive offer on the Odyssey we had really enjoyed. He wasn’t pushy—he was simply trying to make sure we were next in line for a van he knew our family really liked. I also want to give a shout-out to the entire staff at Jeff Wyler Honda. The service team did an amazing job taking care of a touch-up on the fender, other team members took the time to strike up friendly conversations with us while we waited and Shane, the Finance Director made all the paperwork easy to understand and the entire process pleasant and straightforward. Overall, it felt like everyone we interacted with cared about making the experience a good one. Thanks again to Kevin and the entire Jeff Wyler Honda team for all of your hard work in helping us secure our new Honda Odyssey. We really appreciate it!
• KM

  Kathy Matt

  Aug 21, 2026
  1.0
  Extremely poor service. We were notified of a recall involving the passenger seat airbag sensor so we made an appointment to bring our car in to fix the problem. After 1 1/2 hrs. in the waiting area the service tech comes in to tell us that they don't the part to fix our recall problem. This was a couple of months ago. They told us we had to come back. So today we returned to Jeff Wyler Honda for the recall repair. They confirmed our appointment in at least two emails. We live in Batesville so it's not very convenient to drive to the dealership. Upon our arrival they told us it would take 3 1/2 to repair the recall defect. We were shocked to say the least at this long time frame. Neither of the emails mentioned that it would take this long for the repair. We were angry and asked he had a loaner car to use and he replied it would cost us to get a rental car. We immediately left the repair shop and may never ever return to your Colerain dealership. We have purchased 2 Hondas since 2013 and were always told you guys have a great service dept..Not at all true now. Unless you can send someone out to Batesville to make this recall repair we will probably never purchase another Honda from your dealership.
• RC

  Ross Carpenter

  Aug 14, 2026
  1.0
  Extremely disappointing experience with Jeff Wyler Honda. I had two major issues with my recent purchase. First, I received an online trade-in quote of $10,000 for my 2016 Jeep Cherokee. When I went to the dealership, they offered me only $6,000 and told me the online quote was “just generated by AI.” If the online valuation isn’t something the dealership is willing to stand behind, customers should be given much clearer information about that upfront. Second, when purchasing my new CR-V, I specifically told the salesperson that I did not want the approximately $6,000 in add-ons, including mud guards, ceramic coating, and other extras. Despite that, those items were included in what I ultimately paid. I take responsibility for signing the paperwork without catching it, but I called the dealership afterward to explain the situation and see if they could work with me on a refund. I was simply told there was nothing they could do. I understand that I signed the documents, but I don’t think that’s a good way to treat a customer who clearly communicated that they did not want these products and then immediately contacted the dealership about the issue. The buying experience left me feeling like the priority was getting the sale completed rather than making sure I was getting what I actually agreed to purchase. I would strongly recommend carefully reviewing every line of the paperwork and not relying on verbal assurances. Unfortunately, based on my experience, I would not recommend Jeff Wyler Honda.
• KA

  Kiana A.

  Aug 2, 2026
  2.0
  Extremely disappointed in/with the salesmanship, professionalism, displayed attitudes, expressions (macro and micro) of the majority of the staff at JW Honda Colerain today. The gentleman whom myself and partner were working with, Tommy (HUGE shout out to Tommy for being not only professional, but kind, courteous, friendly, understanding... I'd purchase a car from you any time!), was the most non-judgemental and honest person we encountered. I've been thinking of selling my vehicle and JWH reached out to me after seeing my quotes on multiple platforms. Multiple calls, texts back and forth, etc. Got two offers; the first matching my current loan, the second 3k over, matching an offer I received from a private buyer. Sent photos of the vehicle freshly detailed by a local business, providing proof of cleanliness since it's been raining nonstop and the drive dirtied the vehicle. Tommy was over the moon and ecstatic about the sale, agreed that my ask was fair for the vehicle, especially with the modifications made to it since the original purchase. While sitting with Tommy, the gentlemen in front of us as well as one to our right, and numerous others throughout the building were making uneasy eyes towards us - two black men, and a one white woman, looking to sell a highly sought-after vehicle - and quite sneakily but still obvious, texting/instant messaging eachother. Big flags there I've seen many times in my life... Tommy gives the manager the keys so he can do his test drive and appraisal. Okay, awesome. Manager comes pulling back around speeding and aggressively pulling/stopping it in the parking spot outside our seats. He gets out of my vehicle and during his "inspection" slams every single door hard enough that my hearing aids picked up the interference and sent high pitched noises into my ears. The manager comes back in, powers passed us, no hello/hi/introduction. Just speeding by. Offer is ready, Tommy comes back and it's not only lower than the 3k over offer I received previously, but it's now lower than the initial pay-off offer AND the national average trade in value for the vehicle STOCK with the same stats across the board. The hope was to sell to a dealer with a good reputation, and in that avoid any scams or questionable situations with a private buyer given the vehicles desirability, and still leave feeling like I made the right decision. Instead, myself and my partner are left with visible silent racism towards the sales person, ourselves as customer, the vehicle we have, and an offer that proves it. This isn't the first time I've dealt with something like this, nor is it uncommon in this area, but to say I'm disappointed in how the whole situation was handled by management and all other non-black employees is a gross understatement... Do better JWH. Those attitudes give the Jeff Wyler name a bad taste.

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