AB
Andrea Basford-Crosse
Jun 26, 2026
Hello sir, I did reach out to the 800 number. (Waited 36 minutes on hold ) The Representative took note of the call and said that the case had been closed on their side that the information had been recorded.
Added photos to review of Business reply to BBB.
Original review : I had a scheduled appointment with Goodyear this morning at 11:00 a.m on 06/25/26 and they took my vehicle into the bay at approximately 11:30 a.m. The vehicle was returned to me at 12:44 p.m., with the indication that the work was complete. However, upon merging onto the highway, I noticed a vibration in the steering wheel and a slight vibration in the floorboard, prompting me to contact them immediately. I inquired of the representative at Goodyear if anyone had test driven my car after they put the new tires on the vehicle. He stated no , they actually did not. They just pulled it out of the bay into the parking spot . He suggested that the tires sounding not as quiet and vibration was normal as I purchased a budget tire and they had originally recommended a more expensive tire that would be quieter. I explained they were the same brand and specific type Kelly Edge that I had previously had on the vehicle. He then proceeded to state that the weights may not have been installed in the tires and requested that I return to the facility. I accordingly drove back downtown, and after a 45-minute wait, my vehicle was returned to me. I was informed that an issue had occurred, causing the weights to fall out of the front tire and one out of the rear tire, and I was assured that the issue was now resolved. However, upon approaching the highway again, I noticed a vibration in the steering wheel and a different type of vibration, accompanied by a more pronounced vibration at the accelerator pedal.
I recontacted the service provider Goodyear tire and was advised that the issue may be related to uneven wear on the older tires that would cause an uneven ride from the Kelly Edge I removed. The representative assured me that the new tires were properly balanced, but recommended scheduling an appointment for the next day as his technician was leaving the facility within 20 minutes and would not have time to evaluate my vehicle suspension as next course of action. He suggested an appointment to review the suspension that could have an issue underneath the car causing the vibration. I agreed and drove home on my 30 minute journey at approximately 3:00 p.m, still experiencing pronounced vibration and steering wheel issues. I subsequently contacted Goodyear's customer service, who suggested visiting an alternative facility for further inspection. I arrived at tire discounters and after a wait of 1 hour and 45 minutes, the facility discovered that both of the rear tires had not been balanced. The issue was promptly resolved, and the vibration and steering problems were eliminated. The technician at tire discounters stayed late until 6:14 p.m. after close to rectify my balance issues on tires .The entire ordeal lasted over 7 hours, which is excessive for a standard one hour tire installation. I am dissatisfied with the service provided and have lost trust in Goodyear. I will not return to the original facility and may reconsider purchasing Goodyear tires in the future.