T3
tanaka Mu 3ruzi
Jun 2, 2026
I visited your location on Saturday morning to rent a car, and the experience was extremely disappointing. When I arrived, I was immediately told that all vehicles were reserved and that there were absolutely no cars available to rent. I was even referred to another location, as if there was nothing that could be done.
However, the moment I stepped outside, I decided to check online — and within minutes, I was able to successfully book a car at the exact same location where I had just been told there were no vehicles available. This clearly shows that the information I was given by your staff was false.
When I walked back inside with my confirmed reservation, neither of the two employees — the man and the woman working at the time — offered an apology, an explanation, or even basic courtesy. They acted as if nothing had happened, despite the fact that I had just proven that their claim about having no cars was untrue.
This kind of behavior is unacceptable. It shows a lack of honesty, professionalism, and respect for customers. Being misled, dismissed, and then ignored when the truth came to light is not something anyone should experience when doing business with your company.
Your team needs to do better — in communication, in customer service, and in basic integrity. I hope this issue is addressed so no one else has to deal with the same treatment.