Enterprise Rent-A-Car

Reviews

• JW

  John Woynicz

  May 6, 2026
  5.0
  Even though a serious hail storm the day before caused a heavy need for cars, I got a vehicle that met my needs and both pick up and turn in was quick and easy.
• EH

  Erica Holizna

  May 2, 2026
  5.0
  I wanted to shout out dominic! He made the return experience incredibly smooth and fast. He was very personable, and while I waited for a ride he chatted with me. I have had some not so great experiences at the mentor location.
• BS

  Brad S.

  Apr 21, 2026
  1.0
  They decided to cancel my rental 3 minutes before pick up due to not having any rentals available. I even called the day prior adjusting my time for my rental, confirming things were all set. No notice and very inconvenient. Will not be using Enterprise again.
• TP

  Tony Pacifico

  Mar 17, 2026
  5.0
  Everything was excellent, especially Ron at the counter was amazing.
• BW

  Bob Weber

  Feb 25, 2026
  1.0
  2nd time renting here. First time I rented a luxury sedan for a week (last summer) that was, IMHO, a "rent-a-wreck". Vehicle was well worn with high mileage for the rate. It was delivered with filthy wheels and tires, something unbecoming a luxury vehicle. Fool me once, shame on you. This week, rented a Standard SUV that wasn't prepped again...this time covered in salt, snow and ice and sitting in about 6" of snow in the lot with 1/2 tank of gas. They didn't bother to wash, start or move it out of the snow, let alone fuel it. On return two days later, I arrived an hour earlier than the return agreement time and a staff member practically ripped me out of the drivers seat while I was waiting for my ride. The vehicle was then rented to another party before my rental time was up and the paperwork completed. Finally, the staff failed to give me a paper receipt and did not even email it. I had to call National customer service for that. A trifecta of customer service blunders. Horrible. Zero stars. Fool me twice, shame on me. There won't be a 3rd chance. Update: 8 days later and I haven't received a copy of the Invoice to complete my business expense report. Apparently, customer service cannot act because the rental contract remains open at the branch. I have called Enterprise customer service four times on four different days now and still do not have a receipt.

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