Enterprise Rent-A-Car

Reviews

• CE

  Christopher Earls

  1 day ago
  2.0
  Accepting a reservation should mean a car is available. I had to acquire a car through an insurance company due to a collision, and the reservation for 4:30PM meant that a car was not available until 5:30PM. While I was waiting I saw more people with accepted reservations turned away. Don't accept reservations without having cars so people don't take the time to drive all the way out there just to have to find a way back home. Additionally, the car that did come through had expired plates and an overdue oil change by 13,000 miles. Once I got the car, getting on the road was quick. They aren't pushy with the add-ons, which I appreciate. And returning the car was smooth.
• ZU

  zackyboy unome

  Aug 18, 2026
  5.0
  These guys are the real deal, courteous pros who make the customer experience very pleasant. I would recommend this location to anyone !!
• MR

  Marie Roma

  Aug 1, 2026
  1.0
  I rarely leave negative reviews, but my experience with this rental location has been extremely disappointing. I picked up my rental yesterday. Even though my pickup time had been confirmed the day before, the vehicle was not ready when I arrived. I ended up waiting almost an hour. When they finally brought the car, it was filthy inside. I even took a video because I couldn’t believe they would hand over a vehicle in that condition. I didn’t have another hour to wait for them to clean it, so I had no choice but to take it as it was. The next morning, I had to leave Ohio shortly after 6:00 a.m. for an out-of-state trip, which is exactly why I rented this vehicle. As soon as I started the car, the low tire pressure warning came on. I initially thought it might be due to the temperature, but after driving, the warning never went away. When I checked the tire pressure, one tire was only 13 PSI, which is extremely unsafe. I had to turn around and go back instead of starting my trip. Now I’m stuck waiting for the office to open, hoping they will resolve the issue. This isn’t my first problem with this company. We previously rented from them for about six weeks. During that rental, we exchanged vehicles, and no one inspected the replacement car with us. At the end of the rental, I noticed a crack inside the trunk that I genuinely believed had already been there. Since it wasn’t documented, they are now trying to file a claim through our insurance. Between the lack of preparation, poor vehicle cleanliness, apparent lack of basic safety checks, and the way previous damage was handled, I have completely lost confidence in this location. Customers should not receive dirty vehicles, wait nearly an hour for a confirmed reservation, or discover an underinflated tire right before a long trip. I cannot recommend renting from this location based on my experience.
• TL

  Tanya Lynn

  Jul 23, 2026
  5.0
  We use this team for all our vehicle rental needs! They are always efficient, polite and quick to make sure all our needs were met!
• RK

  Ruthann Kain

  Jul 10, 2026
  5.0
  The pickup and dropoff experience was quick and friendly. This location has very competent employees who know how to work quickly and professionally, while taking care of multiple customers.