Safelite

Reviews

• LP

  Laura Palmer

  1 day ago
  5.0
  The people at Safelite are very professional and friendly. The technician did a great job and explained what I needed to do and not do after the windshield replacement. He invited me to call with any questions or issues should they come up.
• TH

  Tiffany Hrabak

  3 days ago
  5.0
  Great job! Paid out of pocket.. replaced windshield and the wipers too.. fair price and Phillip was very professional .. everything looks great!
• AA

  AP

  6 days ago
  1.0
  I scheduled an appointment with Safelite on October 5, 2026, for a windshield replacement at my home on October 9, 2026. I received an email confirmation on October 5 confirming the appointment, followed by another confirmation on October 8 assuring me that everything was still set for the following day. However, at 8:42 a.m. on October 9, the morning of my scheduled appointment, I received a phone call informing me that Safelite could no longer come to my home to replace my windshield. Safelite may argue that an alternative was offered: driving to its location in Brunswick for the replacement. However, this does not address the issue. I specifically scheduled a mobile appointment because I work from home and planned the appointment around my work schedule so I could continue working while the replacement was completed. What makes this situation even more frustrating is that the representative never offered to reschedule the appointment for another date or time that would work for me. The only option presented was for me to drive to Brunswick, despite having scheduled and received multiple confirmations for a mobile appointment. I understand that unexpected issues can arise, but notifying a customer on the morning of a confirmed appointment, after providing multiple confirmations, is unacceptable. I expected better communication and customer service from Safelite, especially when I had made arrangements based on the company's commitment to come to my home. I would appreciate an explanation for why this happened and what Safelite intends to do to resolve the situation.
• RK

  Rhonda Kolenc

  Sep 21, 2026
  5.0
  Fast, friendly, reliable and professional. Very convenient for them to come to your home. Saves you from driving to a shop and sitting there for over an hour waiting for the work to be done. I wish everything in life was this easy’
• JJ

  Jessica Jacobs

  Aug 30, 2026
  1.0
  Would give 0 stars if I could! People were rude from the person who made the appointment on the phone down to the people in the store. One person actually said to me “Are you done? I’ll wait till you stop talking.” Dropped the car off & an hour later was called to pick it up. Told I had to take it to dealer to get codes cleared. Asked to have codes emailed to me to tell the dealer & was told they would & they never did. I also asked for my $632 back & was told I couldn’t get it back or it would close the claim. Took it to dealer anyway & called back to make an appointment only to find out they gave my windshield to someone else & I had to wait 2 months to get a new one. I waited 2 months & brought it back to them only to be told I had to take it back to the dealer again to get codes cleared. I left the paperwork from the dealer on the passenger’s seat to show I had already taken it in to get the “codes cleared.” I was then told if it didn’t work I’d have to sign a waiver, not get it calibrated, & pay full price to them then take it to dealer & pay $380 more! Took it back to dealer who said the codes were cleared & nothing was wrong with the car. Then got a call from safelight saying something was off with the camera & they couldn’t calibrate it. Called dealer & they assured me nothing was wrong with the camera. Brought it back to safelight again & it finally got fixed. When I picked it up, the car was filthy on the inside & outside! Footprints all over the car on the inside! Unacceptable considering it’s a brand new car! I even had paper laid down over the mats that their people disregarded & stepped all over the mats! Filed claim on June 1 & did not get my car back until August 28. When picked up person was rude again & walked away while I was still talking to them. It was way too long to be without a car for a cracked windshield & way too much back & forth. Way harder than it had to be & that they advertise! It was a huge inconvenience & disrupted my daily life as well as working! Would not have taken the car back if my insurance company wouldn’t have made me. Will not be returning or recommending!

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