Crestmont Hyundai

Reviews

• EP

  Eric Paliwoda

  6 days ago
  5.0
  We had a very good experience at Crestmont Hyundai. Dave Gerber was our sales person. He was knowledgeable and spent a lot of time explaining functions of the Palisade to us. I feel we got a fair price on our purchase and for our trade-in. Crestmont was not high pressure and provided a pleasant shopping experience.
• JK

  James Klinger

  Jun 20, 2026
  5.0
  I'm here to update my review. I've had lately in the past really hard times to get ahold of anyone on the phone, let alone the sales team, service department but I have to give a good review about the new service rep, Leah. I've been going back and forth with Hyundia, trying to figure out what is the next step after my combustion cleaning (i wasn't burning oil after the 1,000 mile mark, but since driving another 1500 miles my oil level is on low, indicating I am still burning.) Leah has been the only one within the last few months who has really stepped up to help out as best she could with this situation, by answering my phone calls, talking with the service department reps and giving me knowledge on what my next step should be. Currently, I am sitting at 97,500 miles and my 2017 hyundia Santa fe sport has been giving me issues the last 8-12 months. I bought this car with 30,000 miles and a 10 year 100,000 mile warranty on the power train and X. The combustion cleaning worked, but sadly for only the first 1k+ miles. My next step is to fight with the original dealership I have had this cleaning done at, and then take the necessary steps to insure that I am getting that engine. Thank you Leah for all of your help.
• JW

  John W

  Jun 15, 2026
  1.0
  First of all, let me preface this review by stating that I don't recall ever writing a bad review on Google - I know that my reviews are followed by many people and if I have a bad experience, in general, I simply don't go back to the business/establishment. Honestly, I don't have many bad experiences. This one, however, is a bit more complicated than that. I bought a Hyundai Ioniq 5 here, and my experience with both the salesman, Joe Yun, and the finance person (whose name I can’t recall) was excellent. I had not purchased an electric car before and he walked me around, took me for a drive and give me an overview of things that I needed to know as a new owner of this vehicle. This car was never titled, but the dealership used it as a "chaser" car, so it had 9,000 miles on it when I purchased it. I called to speak to the service manager and was told I would get a returned call. I waited several days. Crickets. So, I called back left a message on the service managers voice mail. Crickets. I called Joe and said that I was having a difficult time connecting with the service manager. He said he would have her call me back and I did receive a voicemail from her. She never left a direct line, time to call her back or anything, and, though she said she would call me back, she never did. I called her voicemail again, left a message - tried to have her paged - nothing. Crickets. I called again. I received a text message on May 13th - two full weeks after my purchase stating, "I received your voicemail and will be following up via telephone this afternoon." Crickets. Nothing. It is now June 15th. The questions that I had were important (but, probably very simply answered): 1) when I turn the car on, it shows maintenance due and a -5,000 mi. - so, I wanted to request the maintenance records, in case there was something that I needed to do - perhaps they did them - I just had no way of knowing 2) There were 2 recalls on my car. Were they done? 3) How and when do I get updates? Are they over the air? 4) Should I use the blue link app.? You see, I traded in a car that was six years old and in almost perfect condition - I take very care of my vehicles and just needed this simple information answered - that's all. I've been in business most of my career and just couldn't imagine treating any of our customers this way. Unfortunately, I cannot recommend Crestmont for these reasons and may report this to Hyundai, where I am hoping they can answer these simple questions for me, so that I can enjoy ownership of this awesome vehicle (I really love the car!).
• RV

  Rashawn Vaughn

  Jun 12, 2026
  1.0
  I had a very disappointing experience with the service department at Cresmont Hyundai regarding a paint flaking issue on my vehicle. I initially brought my car in and provided all the necessary information for the paint claim. After hearing nothing for an extended period, I had to call and follow up myself. When I finally came in to get an update, I was informed that my information had never been entered into their system. Instead of taking responsibility and resolving the issue, I was simply told to come back another day and start the process again. This lack of communication, poor record-keeping, and disregard for a customer’s time is unacceptable. I wasted time waiting for an update on an issue that apparently was never documented in the first place. I expected much better service and professionalism from a dealership service department. I hope management addresses these process failures so other customers don’t have to deal with the same frustration.
• PB

  Patrick Baker

  May 29, 2026
  5.0
  Terry Coggins and Thomas Owens were really good. Prior to Crestmont Hyundai, I went through a lot. Via the "National" Brand Car Dealerships with tons of dealerships in many States & "big" names and focused on a more family oriented ownership group. Such as Crestmont Hyundai. Thus, I shopped around for months, spanning two calendar years, before, choosing Crestmont Hyundai. Frankly, it was beyond worth the drive. I had experienced, SEPARATE from Crestmont Hyundai, a lot of bad things, from the "National" Brand Car Dealerships and some a bit "smaller" but many multiple sites dealerships in the Northern Half of Ohio & Greater Cleveland area. I chose Crestmont Hyundai in Brunswick, based on their reputation, and it was/is accurate. They are very good versus so many others in Greater Cleveland area. Trust me, again, I shopped around spanning two calendar years...... ALL Brands of Vehicles. All over the Cleveland area. I just wanted to be treated honestly and fairly...by all levels of Dealership Staff & Corporate Staff. Imagine that..... Additionally, to make fun of me, I had a vehicle that I had driven for almost 20 years. Thus, it's been a while for me...... Again, Terry Coggins the Salesman who directly helped me and Thomas Owens who got the Financing & Paperwork done, went above and beyond to help me. Along with the Mgmt. staff. I got a great deal, beyond fair, and they made extra sure, as did Hyundai USA Corporate, that knowing I wanted additional warranties, by bundling additional warranties, on top of the really good standard warranties automatically offered (versus ALL the other Car Brands available in the USA - minus Kia of course), that by bundling them, saved me money and gave me additional peace of mind. I am not one to do online reviews. My old vehicle situation had become a burden for me and quite stressful, to be honest. Crestmont Hyundai, BY FAR, along with Terry Coggins and Thomas Owens - I HIGHLY recommend. Also, a few days later, I came by to pick up my all weather mats, I was greeted at the door, and "hand delivered" to the other side of the building to the Service Dept, to pick them up. The Service Department staff were awesome, and took the box out to the car for me, I did not even have to ask, they just offered to do it. And were genuinely friendly and helpful. Of course, that also applies to Terry Coggins and Thomas Owens, and the Mgmt. staff too. After everything I had been through, spanning two years, dealing with all kinds of Dealerships, and brands, it was SO refreshing to work with Crestmont Hyundai. I want to emphasize that. They value your business. And it shows. Thank you VERY much, Crestmont Hyundai, and of course, Terry Coggins, Thomas Owens and other Mgmt. staff and Service Department. It is VERY much appreciated and WELL deserved on your end of things..