Enterprise Rent-A-Car

Reviews

• BS

  Bradley Southard

  May 10, 2026
  5.0
  These guys are always super friendly and on top of it, especially when they’re super busy. Hallie and Avery were especially good to work with and I want to say Darius was the one I worked on the phone with. All three of them are super professional and make renting a car a heck of a lot less stressful!
• RL

  ronrico leatherwood

  May 8, 2026
  5.0
  Had to take the time leave a review Holly Jordan and Mike take such good care of me for my rentals I’m a frequent flyer there just cause of their superior service!
• AD

  Anthony Dean

  May 1, 2026
  1.0
  I arrived approximately one hour before my scheduled pickup time and still waited 40 minutes to receive a vehicle. During that time, I observed multiple customers who arrived after me being assisted and leaving before me. This was frustrating and did not feel consistent with an organized queue or reservation system. This experience has negatively impacted my experience and impression with this company.
• NN

  Nancy

  Apr 28, 2026
  5.0
  I had never had a rental before and Enterprise, specifically Halle & Sterling, made my first experience quick, easy & enjoyable. Any inquiries or concerns I had were handled promptly and professionally. I highly recommend the Parma, OH Enterprise location with a friendly, kind & helpful staff. You won’t be disappointed!
• MB

  Megan Bolin

  Apr 23, 2026
  1.0
  I have rented from Enterprise for many years and this by far was the worst experience I’ve ever had and it’s especially sad given as this is the closest location to my own home. The employee I worked with today, Dominic, was rude and unprofessional. I had already had my card paid for and he asked me If I was aware of that, an additional $400 security deposit was needed. I told him no and that my credit card would not be able to cover that expense. I had a debit card which I was more than happy to offer but he declined it and said it was corporate policy and turned me away. He did try to run my credit card which was denied. I then called a family member who is able to wire me over some additional money to put on my credit card and when I went back to Dominic, he said that he cannot take it because he can only run cards once every 24 hours. He did not inform me of this when I walked away the first time and basically said this is not my problem. I asked to speak to Management with sadly, he was the manager early in the morning. I did try to speak with another colleague of his who Was an extremely kind woman and called Dominic over but then Dominic said no they can’t help. I even asked if there’s a way to call corporate and he said no that’s our policy. This individual was en route and a poor representation of the company. I don’t know how he became a manager, but he was rude and disrespectful and because of him I was late to a work meeting that morning. I eventually was able to get a car from another company at the lot, but because of this gentleman, he not only disrupt my morning, but handle the manner in the most unprofessional way possible, and clearly did not care of his lack of communication which contributed to this whole matter. Extremely disappointed, and I hope this young man gets the training he needs to be a better leader and representative of this organization because this looks like an excellent way to have customers be turned away

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