AutoZone Auto Parts

Reviews

• KV

  Krystal Vogelsong

  May 1, 2026
  1.0
  I usually don't post negative reviews, but I wanted to share a frustrating experience. I ordered a part and was told it would be ready for pickup at 3 p.m. I checked at 12 p.m. and was confirmed that it should be there by 3 p.m. My stepmother went to pick it up at 5 p.m., only to be told to come back after 6 p.m. We waited until 6:30 p.m. and were finally informed that there had been a mix-up with the shipping. While I understand this can happen, I would have been less frustrated if I had been informed of the shipping delay at 3:00 p.m., when I was initially told the part would be available. Given that we need this part for our only vehicle, I would have looked for an alternative solution.
• JM

  Jason Mcconnell

  Nov 14, 2022
  5.0
  I like there point system. It’s seems to help me out when I need it. They are very sociable people.
• GC

  Gary Chapman

  Oct 4, 2020
  5.0
  On Saturday 9/26/2020 me and my wife was traveling from NC to Cleveland. I had a headlight go out on the Virginia turnpike. it was raining and hard to see so we got a hotel in Marietta Ohio. that morning early i got up to go get a bulb for our jeep. My salesperson was (Tiffany) although the access to the headlight is easy its also very small. I struggled getting my hand in there. Tiffany seen i was having trouble and i dropped the headlight bulb down in a pocket. me getting upset but was on a tight schedule i went in and bought another $52 bulb..... I dropped that one also. Tiffany came out to assist. at the counter she was extremally professional. She came out to help. she retrieved both bulbs and she was able to get it in the socket. she was determined to make sure it was fixed. I cant thank her enough........ had she not helped i was so mad (at myself) i was ready to just rip the headlight out because i needed to get back on the road. we had to be in Cleveland by 1:00 PM, we got to our destination at 12:45 PM She is a great asset to AutoZone and i hope corporate notices this review. I have managed people for over 30 years and they have a rare employee they could train very easily for a management position.
• AM

  Alan Millhone

  Jul 18, 2019
  5.0
  Needed a battery. Installed for me. Very pleased.

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