Enterprise Rent-A-Car

Reviews

• TD

  Tim Daley

  2 days ago
  5.0
  Received the first car, which was great . . . but it sat up a little high, and was hard for my wife to get in and out. Brought it back to Enterprise and switched over to a lower profile car. It was a very smooth transaction.
• SH

  Shirlette Hurst

  6 days ago
  5.0
  Both Andrew and Bryce at the Bedford, Rockside location went above and beyond to assist me during a difficult situation, and their professionalism, kindness, and dedication did not go unnoticed. Employees like them are a true reflection of excellent customer service. Please extend my sincere appreciation to both of them. Sincerely, S. Payne
• LM

  LynEtta McClarty

  Jun 30, 2026
  1.0
  I have been a loyal customer of this brand whenever I needed their services for over 20 years. Since early April, I have been renting a midsize SUV from this location, paying over $1,000 a month. While the local branch staff and the manager (Bryce) have been consistently fantastic—even supporting my small business by ordering catering—the Area Manager, Zach Cossack, single-handedly destroyed my relationship with this company. Recently, my payment method was compromised. Bryce was professional and accommodating, allowing me to use my security deposit to cover the week while I waited for my replacement card in the mail. The exact day my new card arrived, I went to the branch fully intending to settle my balance and refund my deposit. Instead of a standard follow-up regarding the delay, I woke up to an incredibly rude, unprofessional email from Zach Cossack threatening to send my account to risk assessment within 24 hours. He then contradicted his own email with an equally rude text giving me until 4 PM. Coming from a corporate management background myself, I pulled Zach aside to politely offer feedback on how to communicate with clients professionally. Rather than taking accountability, he blamed "corporate" for the message, snapped, "Well, if you paid, then you wouldn't hear from us," and then outrageously accused me of attempting to STEAL the vehicle. I did not raise my voice or become irate. I simply asked for an apology for the baseless accusation. Zach flat-out refused, continued to berate me, and stormed off like a child. His behavior is not just toxic to customers; it is clearly ruining the workplace. While Zach was away, staff members confided in me about his aggressive, hostile attitude, with one veteran employee admitting they plan to quit specifically because of his constant harassment. When Zach overheard the staff speaking to me, he retaliated. He refused to rent to me any longer and actually called law enforcement. When the police arrived, they completely sided with me, told me Zach was in the wrong, and allowed me to leave with the vehicle. On a petty power trip, Zach used his managerial authority to have me trespassed. The ultimate irony? I immediately went over to a competitor, rented the exact same vehicle, and saved $75. So, thank you, Zach Cossack. Your complete lack of emotional intelligence, hostility, and horrible customer service just cost your company a 20-year loyal customer and over $1,000 a month in guaranteed revenue. If regional leadership is paying attention, you seriously need to evaluate the toxic environment your Area Manager is creating for both your clients and your employees. I would like to follow up with company leadership regarding this matter. I do, however, want to condone, Sherman, Missy, Breah, Bryce, Andrew, and the rest of staff (I apologize I don't know their names.) For their professionalism and dedication to the field they represent.
• DW

  Diane Witherspoon

  Jun 18, 2026
  5.0
  Was at Enterpise today for a rental. I spoke to one of the service staff named Sherman who was excellent. Very kind helpful knowledgeable young man. Explained things regarding the vehicle I received. I truly appreciate great customer service. Some things are hard to find so I chose to write this review
• CK

  Christopher Kenny

  Jun 3, 2026
  1.0
  If I could give negative stars, I would. This place is the worst enterprise branch I have ever rented a car from. I requested a vehicle modification due to nature of my disability and they gave me one. However, there was zero communication among the staff about where the car was and they finally realized where this car was. However, the vehicle they gave me to rent was disgusting. There were a ton of crumbs in the cup holders. There was a bunch of little pieces of paper in the backseat. There was also plastic bottle caps in the back seat door cup holder. On top of all that, the backup camera wasn’t working as well. So the vehicle they gave me was unsafe. I called the branch and told them about all of these issues and they said they would call me back to let me know when I can pick up a different vehicle. Well I NEVER received a call back from anyone, and I wasn’t about to keep calling this branch to do their jobs for them. I returned the vehicle and called the branch to make sure they got it, and I mentioned these issues. Well, when I did that the employee laughed at me on the phone. They also said a manager would call me to discuss this more but that never happened. I got another call over two weeks later checking how my experience was and when I did the woman I spoke to didn’t care to hear what my issues were because I already spoke to someone else. I’m so upset about this situation. I was put in an unsafe vehicle that wasn’t cleaned. Be careful if you rent from this place. Go somewhere else if you can.

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