Jeff Wyler Eastgate Auto Mall

Reviews

• SM

  Skye Mustang

  Aug 26, 2026
  1.0
  Unfortunately, my experience has been very disappointing. I’m having ongoing issues with my title, and getting a response has been extremely difficult. My calls and messages have not been returned, and the lack of communication has been frustrating. From sales to finance, the customer service has been far below what I expected. I believe customers deserve better communication, follow-through, and accountability. I hope the company takes this feedback seriously and improves the way they handle customer concerns.
• SS

  Sara S

  Aug 24, 2026
  1.0
  Be weary of this auto mall. My husband and I went and test drove a car that we ultimately ended up purchasing the same day (Saturday) and everything went relatively smoothly. At the end of the financing process we were told that all of the paperwork would be sent via email because they are a paperless establishment. We did not receive any emails after a full day of waiting. We attempted to call them on Monday to see if there was an issue with the address but after 8+ calls to the dealership with no answer and after leaving multiple messages with multiple people we had no choice but to waste more than hour of our time driving back to the dealership to speak to someone in person. Upon walking into the lobby there were no less than 15 people standing around talking and laughing about a person that recently quit working there. Seems like maybe they could be returning a phone call but I digress. They took my email and I waited in the lobby for it to come through because I wasn’t leaving again without proof that I am the owner of the new car sitting in my driveway. I’m sure to no one’s surprise the email never came through and they ended up printing the paperwork. If you buy a car here force them to print the paperwork and don’t leave there without it. Our next car purchase won’t be from here.
• AR

  Ashley Roberts

  Aug 23, 2026
  5.0
  Chris Mills made my car-buying experience with Jeff Wyler very easy! He was kind, responsive, and made the entire process so convenient. I was able to provide most of my information over the phone, so when I arrived at the dealership, I was able to sign the paperwork and be on my way. I love my new car ❤️ What I appreciate most is that Chris didn’t just disappear after the sale. He has continued to answer all of my random questions and has remained helpful and responsive to this day. That level of customer service really stands out. I would definitely recommend Chris to anyone looking for a knowledgeable, personable, and genuinely helpful salesperson!
• ER

  Elizabeth Robertson

  Aug 23, 2026
  5.0
  Today we went to Jeff Wyler Eastgate Auto Mall to find a car. We were looking for a reliable, used car to replace my Kia that gave up on me. Communication was easy from the beginning with text messaging telling us where to come and who to ask for. Shout out to Randy who helped us with everything! He had the cars that we were interested in ready for us. In addition to that, he quickly pulled some others that might be a good fit for us and we found our car! He made sure all the details were taken care of and answered all our questions. Thank you so much. I am really happy with the service and the car that we found.
• KT

  Kyle Tansy

  Aug 21, 2026
  1.0
  This has been a very disappointing experience from start to finish. I originally was not going to post anything about our bad buying experience because the sales guy was kind enough. However, they strongly pushed for me to come in to purchase by the end of June. I asked if I would get a better deal than what was online and they said absolutely. Showed up from the other side of town and the car was dirty. I had told him ahead of time that we were ready to purchase, and have it ready. Nothing was ready. When we sat down to get the price of the vehicle, they actually brought me an offer that was priced higher than what they had it listed online. Despite the assurance that I would have a better deal in person, we ended up working it out and I was frustrated, but decided I didn’t want to sit through another dealership experience and I purchased the vehicle. Now it is 55 days later and I still can’t get the copy of the title to get my license plates. I started calling 15 days ago because the tags only lasted for 45 days. I was told that I should go to the BMV with my proof of sale, get another temporary tag, bring my receipt to the dealership to get my $15 reimbursed, and then when the title was delivered, go back to the BMV again to get my license plates. I was told that was the only option because they were very backed up. I have called every day and been forwarded to a voicemail box of which I have never gotten it returned phone call. This is my third purchase from a Wyler dealership in the past three years, and I will certainly never come back.

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