Valvoline Instant Oil Change

Reviews

• LN

  lori nekich

  1 day ago
  1.0
  They don’t back their service. Had my truck in for an oil change in February started noticing oil leaks on my driveway took back was told it wasn’t anything with the oil took vehicle to my mechanic and was told the oil housing unit is damaged from the oil filter being to tight called corporate and the manager of the store called me back and stated they had video that shows the racket used to change the oil only goes to 25 lbs and was told that the oil housing unit could be old and it wasn’t to tight . The odd part is that the oil housing u it was replaced in 2025. We have had the dealership and two mechanics look at truck and have said the same thing damage is from oil filter being tightened to tight. The manager continued to tell me the VIDEO shows nothing done wrong. Funny that the truck has been fine prior to the previous oil change and very well maintained. Now I have to pay a substantial amount to have it repaired. We have been going to valvoline for years. Sad to see that they don’t stand behind their work. We will not go back and will make sure others now if the poor customer service
• AL

  Adam Lopez

  4 days ago
  5.0
  You would think the employees were trained to handle mental health patients, because severe having anxiety, I get really overwhelmed very easily. I don't usually handle the oil changes, my roommate does, but he was out of town for the month, but I needed it done. So for the first time, I took the car to get the oil change. I was already nervous and was feeling my anxiety rise, especially when it was my turn to pull in and drive over that ramp thing, which they all can tell I was starting to get anxious. They were so calm with me, so understanding and really nice but most importantly, they were all very patient with me. I truly appreciate all the employees there and they made my whole experience a very welcoming and comfortable experience. None of them knew me, they don't know what I deal with mentally, but they took a lot of special attention to my and I felt that! They went beyond my expectations and because of this positive experience, I'm more comfortable to continue going on my own, to get my oil change! For who ever hired this staff, pat yourself on the back, you hired the right crew and to the employees at the Amherst store, give yourselves a pat on the back, you were all amazing to me and really made me feel like a top rated customer! Thank you!
• KL

  Kevin Lunn

  5 days ago
  3.0
  Dean was very unprofessional yelling at other employees while customers were in getting car service
• KC

  Kelsey Crawford

  May 8, 2026
  5.0
  Great service from Ace and Dean at the Lorain location! Friendly, fast and efficient service!
• BM

  Brandon Mata

  May 8, 2026
  5.0
  Very friendly and helpful ace was very funny and respectful guy great employee and friendly staff

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