Safelite AutoGlass

Reviews

• DP

  Derek Paone

  4 days ago
  3.0
  My appointment was canceled without notice. The only reason I found out was I called to confirm the date and time. I let the staff know I would be picking my car up after hours and to leave the key card in the car. When I arrived there was no key card. Thankfully I did arrive before closing, so I went inside and the nice woman at the desk apologized for the tech not doing what was asked. When I did get into my vehicle to leave I found out that the tech also deleted the saved seat profile. So I had to fix that. I'll only use Safelite now when it's covered by my insurance and I don't have another option. The new windshield looks good and hasn't leaked so far, but I used to be a vehicle technician and this experience was ridiculous.
• JM

  Jerry McCoury

  Aug 20, 2026
  1.0
  BEWARE OF SAFELITE i had my windshield replaced told the technician I could take some things apart to help him he said no he has it.. I come back out after he's finished and left he broke several pieces of my cowl and trim then I have a second technician come up to evaluate damages and he has nothing but an attitude talking about how he wants to quit his job and tells me these things commonly break I said no they don't unless you don't know how to take them apart very unprofessional
• MG

  Missy Gross

  Aug 17, 2026
  5.0
  I had an excellent experience with this glass technician.! Zach went above and beyond to troubleshoot the issue and, most importantly, took the time to truly listen to the concerns and problems I had experienced with previous glass replacements. He was professional, courteous, knowledgeable, and genuinely committed to making sure the job was done correctly. I really appreciated that he didn’t just come in and replace the glass—he took the extra steps to understand what had gone wrong before and make sure it was addressed properly this time. His attention to detail and customer service were outstanding. I would absolutely recommend him!
• NR

  Naomi Russell

  Aug 14, 2026
  5.0
  My technician name was Doug and he was very helpful and fast to explain everything that he was going to do, and i could tell he showed pride in his work and my windshield was done beautifully. I know most people don’t want to make conversation with people who are working on something for them but Doug was interested in getting to know his customer and we had a great conversation about cars, shows we liked, and recommended me a few. So overall it was a great experience and if i ever need to do this again i will go for safelite.
• PB

  Peggy Babics

  Aug 12, 2026
  1.0
  I have a 2024 Mercedes GLE AMG. When I contacted my insurance he told me,”no problem, I’ll make an appointment for you”. I assumed Safelight was where my coverage was(I did but ask). He made the appointment. Safelight called to cancel because they had to order the windshield because they do not keep mine in stock. They let me know a well or so later they have the windshield so I scheduled online. Brought the car in at 4:00pm because that was the option I was given. They closed at 5:00pm and indicated they usually would but schedule my car specifically at 4:00pm because it was considered more difficult but said they could do and I could just get my keys from the lockbox after hours. There was not an option to have them come to me and the location is about 30 miLes from my house. We went to dinner and picked it up. The car immediately started flashing warnings that my cameras were blocked. This was a very busy time(we were leaving on vacation) so I figured I would contact them when I got a chance. Apparently there is a 30 day warranty. There is no way to contact the store it goes to the main Safelight number and is very difficult to navigate. I sent an email for the issue as that was the only thing I could find(2 days after the warranty was up). No reply. Ever. My so was going to Akron so he said I’ll just stop in and have them recalibrate it. They agreed to do it. The technician said, “ let me know if this works. We really do not have the capability to do the windshield on this car”. He waited an hour, pulled out and the warning popped right up again. He came home and I called Safelight. Spoke to a woman and she said, “let me call the store and talk to the manager. I don’t know why they told you that”. Came back on the line and said she could not get a hold of him at that time and said, “I promise I will call you back”. She here’s did so now I will have to pay out of pocket while Safelight had zero business taking a car they could not do the job correctly on. I have no idea why they accepted it. Not only that but the customer service is awful. They made thousands off a windshield they should have never touched. I take responsibility for not going back within the 30 days…but why did they ever touch the car in the first place? Crazy.

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