National Car Rental

Reviews

• BM

  Bartholomew Mays

  Jun 30, 2026
  2.0
  I am writing to formally log a complaint regarding one of the worst car rental experiences I have ever had. This rental initiated at Westchester County Airport (HPN) in White Plains on June 18th, and the vehicle was returned to the same HPN location on the morning of June 28th. As a local traveler, I specifically frequent HPN due to its proximity to my home and my long-standing familiarity with your local team. Because of this relationship, the total breakdown in service I experienced hits much more personally than it would have at a massive international hub like LGA or JFK. The issues began when I was unable to add the rental vehicle to my personal EZPass transponder. I called customer service several times for assistance, and representatives convinced me that the only solution was to drive all the way back to HPN. When I arrived, the representative, Kyle, was completely unhelpful. He failed to resolve the issue and promised to call me back with a solution, which he never did. This resulted in a massive waste of my time and fuel. To make matters worse, I properly returned the vehicle to HPN on the morning of June 28th before my 7:24 AM EST flight back to Seattle. Despite returning it hours prior, the HPN staff failed to check the vehicle in and close out my contract. When I landed in Seattle at 1:00 PM PST (4:00 PM EST), I was completely stranded and unable to rent another vehicle because my HPN contract was still showing as open. This operational negligence created a severe setback to my trip. I had to call the escalations department twice just to get the HPN rental finalized so I could move forward. To add to the frustration, I was told a "case" had been opened regarding the issue, but there were absolutely no notes on file explaining what the case was actually for. This total lack of communication, poor customer care, and systemic failure is unacceptable—especially from a location that once had a high standard of service.
• DD

  Deidre D

  Jun 22, 2026
  5.0
  This was my first time renting from National Car rental at Westchester County airport so I was a little hesitant at first. However, the desk clerk Morgan V. made my check in experience wonderful. She was polite and attentive throughout the whole process! I will be renting again frm National in the future.
• PL

  Percival Luke

  May 26, 2026
  5.0
  The agent was a (SME) subject matter expert
• MM

  Matthew Myers

  May 22, 2026
  5.0
  Always friendly and always predictable!!!
• SA

  Steve Arroyo

  May 16, 2026
  1.0
  Given second rate car though it worked fine. It was at least 5+ years old and for the price I paid the least I should have gotten was a new car. I have never had this experience at the White Plains Airport. My offers and points are never applied. I left my Oakley Sun glasses in the rental and tried contact front desk and have been unsuccessful. So now I’m out a $250 pair of sunglasses.