Mavis Discount Tire

Reviews

• AY

  Anil Yeni

  2 days ago
  1.0
  I called ahead and clearly asked for a Pirelli 225/45R18 95H tire. I read all the numbers over the phone, and the sales guy confirmed they had it and quoted me the price. With tax, I paid around $320. After waiting about an hour for the replacement, I noticed they actually installed a 225/45R18 91V tire instead. The staff blamed the sales guy, saying “that’s what he ordered.” What frustrated me most was that they suggested putting my torn tire back on and coming back 2 days later to pay even more for the correct 95H tire. Honestly, it feels like I was charged for the 95H but given the 91V because that’s the only one they had available. Also, when I first arrived, another employee checked my tire and never warned me that the replacement they ordered had different specs. Very disappointing experience.
• LG

  Lil Gotti

  May 10, 2026
  5.0
  Bryce provided outstanding customer service from start to finish. He was friendly, professional, and really took the time to make sure everything was handled the right way. You can tell he genuinely cares about helping customers and making sure they leave satisfied. He answered all my questions clearly and went above and beyond to make the experience smooth and stress-free. Definitely appreciate the great service Bryce is a huge asset to the team! Most definitely will be back
• DO

  Designers Original

  May 4, 2026
  1.0
  I had an appointment at 10 am for installation of 4 tires and wheel alignment. I arrived early so as to debrief staff. The manager or supervisor on duty took the key, and I walked down central avenue to Trader Joe’s. I stopped at Marshall’s and Tjmaxx along the way to provide enough time for the staff to complete the service. Upon returning back to Mavis at 12:27 pm, I see that my vehicle is in the same spot. I immediately ask for the staff who conducted intake to get an understanding of what the delay was. Again, this wasn’t a drive-up. I had an APPOINTMENT for both services. He begins to tell me that they had other vehicles ahead of me which was a story because there were 2 vehicles that pulled up behind me on the lift. To prevent from acting in a manner less than ladylike, I went outside to reset. In conclusion, I didn’t leave Mavis until 1:57pm. I was livid to say the least. This type of service is UNACCEPTABLE.
• AV

  Ashley Vasquez

  May 3, 2026
  5.0
  I had a great experience getting my brakes done here. They gave me a really good price compared to other places, and the staff was super helpful and honest throughout the whole process. They took the time to explain what needed to be done and didn’t try to upsell anything unnecessary. The service was quick, and my car feels great now. I definitely recommend them if you’re looking for reliable and affordable brake service!
• JA

  jamie atkinson

  Apr 23, 2026
  1.0
  Where do I start. I came in for a 4 PM inspection, arrived early, and my car didn't go up until after 5:15. From there it went downhill fast. The technician insisted my brake pads were too thin to pass inspection. What he didn't know is that I have a background in working on motorcycles and am familiar with the NYS minimum of 1/32 of an inch. My pads were visibly fine. He then tried to demonstrate my brakes were faulty by showing he couldn't open my calipers with his bare hands. No caliper tool. Just his hands. That is not how this works, and it is not a sign that anything is wrong with the brakes. My brakes drive fine, no noises, stuttering, or pulling. He also tried other make up other "intimidating" things like claiming my rotor was "bruised." The rotor was fine. Rather than argue with him, I told them I didnt have time to do a brakes service that day. I'd mentioned a slow air leak in a tire that Mavis installed less than two years ago with under 20,000 miles. They initially said it looked like a issue on the tire that sanding would fix and offered to fix it for free. Minutes later they came back out holding my tire, insisting it was too dry rotted inside where the wheel is mounted to remounted, impossible to remount and that I had no choice but to buy a new one. I declined and asked to put my spare on instead. I got my car back 45 minutes later with a failed inspection and a completely flat spare. The spare they had just mounted. They were the last people to touch it the last time I used it, and that day, and sent me out the door without checking the pressure, after spending ten minutes telling me how unsafe my car was to drive due to the supposedly bad brakes. Then I realized mid-drive they never gave me back my original wheel and tire, even though I had asked twice to make sure it was in the car. I called after close, drove back, and found my tire already remounted on the wheel, ready to go. When I asked how, I was told a colleague just asked someone and they said sure, no problem, and did it right away. So they completed fabricated the issue to try to sell me a tire. The same tire your staff told me was impossible to remount. The entire reason I was on my spare. Done in minutes when someone they didn't need to scam money out of actually asked. I went home and mounted it back on myself and have driven another 50 miles no issues. Also, they charged me 37 dollars for an inspection which they failed with the notes "locked calipers" (if a car couldn't move its brake calipers, it wouldn't drive normally) and citing that it has a spare tire on it. As a woman, being walked around your car and shown things that are supposed to look alarming is a disgusting feeling. This location will try to take advantage of you. It lands differently when you know what you're actually looking at. I emailed corporate days ago. No response. One star is generous.

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