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Enterprise Rent-A-Car

4.1
(543 reviews)

Business Details

18941 US-11, Watertown, NY
13601, United States
(315) 782-0100
https://www.enterprise.com/en/car-rental/locations/us/ny/watertown-2968.html

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Watertown, NY? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Watertown location today.

Location

Enterprise Rent-A-Car
18941 US-11, Watertown, NY
13601, United States

Hours

Monday8:00 AM - 6:00 PM
Tuesday8:00 AM - 6:00 PM
Wednesday8:00 AM - 6:00 PM
Thursday8:00 AM - 6:00 PM
Friday8:00 AM - 6:00 PM
Saturday9:00 AM - 1:00 PM
Sunday10:00 AM - 2:00 PM
5/25/20268:00 AM - 6:00 PM

Reviews

4.1
543 reviews
5 stars
353
4 stars
65
3 stars
28
2 stars
21
1 star
76
  • CB
    Cheryl Bailey
    May 5, 2026
    5.0
    Easy process to obtain a rental. Agents were friendly and professional.
  • EW
    Edward W.
    Apr 29, 2026
    5.0
    10/10 Best staff and manager around they work with you not against you.
  • CQ
    Colleen Quinn
    Apr 28, 2026
    5.0
    Everybody was extremely friendly explained. The whole process in detail asked if I had any questions and I didn’t because they explained everything to me. Thank you for making my experience pleasurable.
  • BD
    Barbara Desormo
    Apr 24, 2026
    5.0
    I would recommend Enterprise to everyone. Customer service was very friendly with no questions asked. You receive a nice clean car that even smells great. I received my deposit back into my checking account just as they said. I would rent again if needed
  • KD
    Kevin Dakin
    Apr 11, 2026
    1.0
    Extremely frustrating experience at the Enterprise location at the Watertown International Airport. I showed up for a rental and was told the only vehicles available were minivans—no other options whatsoever. That’s already disappointing, but what made it worse was the complete lack of flexibility or customer service. I tried to use my points for the rental, and the employee refused, saying the reservation couldn’t be made for the same day. No effort to help, no workaround, just a flat “no.” When you’re standing there needing a vehicle, that kind of response is unacceptable. Between the limited inventory and the unwillingness to assist, this was a really poor experience. I expect better from a company like Enterprise, especially at an airport location where people rely on timely service. Definitely left frustrated and will think twice before booking here again.

Frequently Asked Questions About Enterprise Rent-A-Car

What types of rental vehicles does Enterprise Rent-A-Car in Watertown offer?

Enterprise Rent-A-Car in Watertown offers a wide range of vehicles including cars, vans, and luxury rentals to suit various needs.

What are the operating hours for Enterprise Rent-A-Car in Watertown, NY?

Enterprise Rent-A-Car in Watertown is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 9:00 AM to 1:00 PM, and Sunday from 10:00 AM to 2:00 PM.

Brand Certified Facts from Enterprise Rent-A-Car

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Certified May 17, 2026Yext Knowledge Graph
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