Enterprise Rent-A-Car

Reviews

• DR

  D Rickard

  1 day ago
  5.0
  A great Enterprise location. Spencer Casey does a great job of making it that way. We will continue to work with you. Fast in and out when you use the app, skip the lines.
• EM

  Ethan Michael

  Oct 8, 2026
  1.0
  I am extremely disappointed with my experience at Enterprise. My vehicle was recently rear-ended, and because the other driver was unlicensed, their insurance company arranged for me to receive a rental vehicle through Enterprise while my car is being repaired. My vehicle is a compact sedan that, while technically a compact, is actually very spacious. Enterprise initially put me in a Mitsubishi Mirage, which is a much smaller subcompact sedan. I am 6 feet tall and I am also a babysitter, so I regularly transport two children. I immediately had serious concerns about whether I could safely and comfortably transport the children in such a small vehicle. I brought the Mirage back the very next day because I was uncomfortable with the vehicle for several reasons. The car had a low tire pressure warning, a dashboard warning light indicating a fluid/liquid-related issue, warning lights that repeatedly came on and off, an unusual/aggressive sound, and it would noticeably shake while sitting at red lights. I took pictures of the dashboard and the vehicle to document these issues. On top of that, Enterprise gave me the vehicle with little to no gas. I explained all of this to the Enterprise employees and specifically explained that I am a babysitter and that I did not feel comfortable transporting children in that vehicle under those circumstances. I was essentially told that the vehicle was fine and that the shaking was normal because the car is small and doesn’t have much weight to it. I was also told there were no other vehicles available. I then contacted the other driver’s insurance company directly and explained the situation. They updated the rental authorization to allow me to have ANY FULL-SIZE VEHICLE. I contacted Enterprise again, expecting that this would resolve the issue. Instead, I continued to get the runaround. I called every day asking whether any vehicles had become available. I was repeatedly told, “No, we don’t have anything. We’ll get back to you.” Nobody followed up with me. I also contacted the Cortland location to see if they could help me get into a safer vehicle. They explained that because of the situation in Ithaca, they were also experiencing a shortage of vehicles, but they told me the regional manager would be at the Vestal location and would be able to help me. When I called the Vestal location, I spoke with a manager named Jared (I believe that was his name). I was told that the regional manager was not there. He then told me he would contact me that day if any vehicles became available. Once again, I never received a call still to this moment and it's the next day. What is most frustrating is that the insurance company had already authorized me for a full-size vehicle, yet Enterprise continued to leave me without a safe and appropriate rental vehicle and failed to communicate with me. I understand that rental companies can experience vehicle shortages. What I do not understand is being given a vehicle with multiple warning lights/issues, being told that it is “fine” for me and children to drive in, having the insurance authorization upgraded, and then repeatedly being told someone would contact me when they never did. I have attached pictures of the dashboard and the issues I experienced with the vehicle. This was not simply about wanting a bigger or nicer car. This was about having a safe and appropriate vehicle for my circumstances and receiving basic communication and customer service. They didn't even give me a vehicle that is comparable to my car. I hope Enterprise takes this situation seriously because this experience has left me extremely disappointed.
• GG

  Gerald

  Oct 4, 2026
  5.0
  I have been renting from this location for years, but because of my most recent experience, I felt compelled to leave a review. I specifically want to praise My-Linh Chau for making our experience so wonderful. During our commute, we unfortunately dealt with a flat tire. It was very late and quite worrisome, but thankfully, the roadside assistance we paid for was actually helpful, and Enterprise quickly arranged for AAA to come to the rescue. When it came time to return the vehicle, My-Linh showed a level of concern and care that felt entirely genuine and not 'corporate.' Too often, you can tell when an employee just wants to send you on your merry way to move on to the next transaction. However, My-Linh was highly professional, truly listened, and took amazing care of us. As a long time customer, employees like My-Linh are exactly why I will continue to rent from this location. Thank you!
• MD

  Margaret Darst

  Sep 23, 2026
  1.0
  If I could leave a 0 star review best believe i absolutely would!! We Booked a rental car from here for our out of town trip and the person my husband spoke with on the phone to book it, did NOT tell us we needed a credit card for our rental vehicle and left us without nothing they refused every other option of payment. We are over 1,000 miles away stranded without a vehicle. If you people could find employees that ACTUALLY did their job and explained your policies to people that would probably help your business a lot more. Definitely aggravating and disappointing your employees failed to do their job and leaving us stranded on vacation. Thanks for absolutely nothing👏🏼
• TJ

  Thomas James

  Sep 23, 2026
  1.0
  Went there to pick up a car i reserved 3 weeks ago. They had absolutely no cars on the lot. Several people where there that had the same problem i had. A reserved rental with no cars. Needless to a lot of unhappy people that morning. I never had that problem with Hertz

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