Advance Auto Parts

Reviews

• RB

  Rich Black

  Aug 12, 2026
  1.0
  A few days ago I was purchasing a brand new $300 battery for my Camry. Walked in and was ignored for the first 5-6 minutes. Then a white guy with full gauge earrings says “oh let me look at the car first and test it. I could just see by his demeanor he felt like doing nothing and it was a little bit hot out,, so He says oh wow this battery is over 8 years old ,”, I would just leave it in” he proceeds to test in and says “it’s only charging at 1/2 what it should be but I’d leave it” I was like no I want to replace it. He looks at me and says well I’m not putting it in. I’m not gonna be responsible if something breaks. ( he obviously just was lazy and didn’t want to do the job) so I was like “guy you can’t be serious right now. Dont worry about that -“it’s just a few bolts with very minor rust.. I’m like just put the battery in-“ if something broke don’t even worry about it,,and So the dude walks away from me and walks back into the store and refuses to do the job..just left me standing there…I was like wow so I went to the auto place in Nanuet And from start to finish when I pulled up to the store it was 4 minutes - installed/job done- ✅ NO ISSUE AT ALL..and ..battery was cheaper..
• MJ

  Michael Johnsen

  Jun 22, 2026
  5.0
  Just would like to say that working with David D was an excellent experience. He recommended the perfect battery (helped me test the original & alternator too), installed it and let me know about the warranty which is a great deal. And same for new wipers. Very knowledgeable, very patient, very professional. Thank you again, Dave!
• NN

  Neil

  Jun 11, 2026
  5.0
  Nice guys. Helpful.
• RS

  Ronnie Street

  Mar 31, 2026
  1.0
  It's NEVER fun to experience racism. Today I went to the Nanuet store to return 4 items that wasn't what I needed. The store manager was unable to process the return because he advised there was no cash and I could come back later. Instead... I was headed to Northvale anyway so I figured I'd stop in at the Tappan location. There I was denied a return on items that were sold to me defective(hand soap dispenser didn't work)... And one item was opened but unused(fuel hoses) albeit I presented my sales receipt 🧾... The very nasty and obviously racist manager PATRICK adamantly refused to honor my return since the package was opened on the hoses... When I told him he could easily do a damaged swap or return... He screamed that he absolutely COULD NOT 🚫💯 because he said the return comes out of his check. I was totally confused 🤔... I asked how does my return come out of your check? Realizing how silly the lie 🤥 that he just told me was... PATRICK then said... The return comes 🫴🏿 out of the stores check. Totally dumbfounded and at an extreme loss for words... I asked for a final confirmation that my return request was being denied. PATRICK confirmed he would NOT 🚫 💯 honor my return. I said no problem ... I'll call corporate. I did. He refused to answer the phone 🤳🏿 for corporate... Then answered and put them on a super long hold as he did absolutely nothing in the store since I was the ONLY customer. Finally corporate gets back on the line and advised me that he put them on a long hold. She asked me to put the phone on speaker... I did. She asked him if he could do a one time customer courteous and return the items. He refused saying he had to call his boss to see what he says... Corporate advised PATRICK to do the return and let him know he would be hearing from Advanced Auto Parts district management team! Then PATRICK had the nerve to ask me if I wanted a STORE CREDIT 💳... Told him that I paid in cash and wanted my return the same way because I don't EVER plan on spending my time nor money 💰 with Advance Auto Parts stores in the future! Lost me as customer for life!🤷🏿‍♂️🤦🏿‍♂️😲😭🤥🤬🤬🤬 My case#052577
• SS

  Shady Salaheldin

  Mar 16, 2026
  5.0
  Thank you everyone. Nice people. Thank you brendan for your help.

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