Cummins Sales and Service

Reviews

• JS

  Jeffrey Schaffel

  Jun 27, 2026
  3.0
  In my city the rv dealers dont repair generators. So i initially went to cummins here in syracuse for warranty repair and they do good work. However I foolishly returned for an oil change on a small onan generator in my small class b rv. Was 388 dollars for one quart of oil. That is outrageous. I went back as my geny had issues and asked to be sure there was enough oil. They billed 400 dollars to check the generator and told me problem was the microwave wiring. Outrageous. I read the manual and said never run microwave and ac together. That was the problem I stopped them from doing more “research”, removing the microwave to check wiring. Would have billed me a massive amount. There was never an issue with the generator. They do quality work on needed repairs but do overcharge. I was disappointed as they are very nice and friendly, will go to my local rv dealer next time for an oil change and if needed a diagnosis of any generator issues first.
• DD

  Dennis Doody

  Apr 9, 2026
  5.0
  I arrived at Cummins Syracuse with a check engine light on my RV's dashboard. Cummins in Florida and South Carolina had previously attempted to fix it. Cummins Syracuse opened the garage door and got my bus inside and started their diagnostic work. The check engine indicated low DEF pressure. After multiple equipment changes and test drives, frustration started to set in. On the morning of day 3, they removed the DEF tank and found the remains of Mickey Mouse in the bottom. After they stopped laughing, they cleaned the tank, reinstalled everything, and I was back on the road. Traveling RV's are a high priority, and they had no issues keeping it inside away from the unusual freezing temps. Very thankful for that. The service manager kept us advised of the progress on the rig every hour or so. Great service and great job by everyone involved.

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