Mavis Discount Tire

Reviews

• MM

  Michael Matias

  Aug 25, 2026
  1.0
  Extremely displeased with the level of service provided at the Shirley location. My parents drove their vehicle there Saturday morning to order a replacement tire after experiencing a blow out. The tire was not in stock but could be ordered. My parents were quoted $249 for the one tire mounted and balanced and promised it would arrive the following Monday. A $25 deposit was required and paid to place the order leaving a balance of $224 and an appointment was set for Monday at 4pm. My father left work early and arrived Monday just before 4pm for his appointment, he checked in, handed in his invoice showing his deposit and balance for the tire he ordered and began to wait in the lobby but the shop was extremely busy. Totally understanding, my father was told it may be a while so he decided to leave the vehicle there to have the tire replaced when things slowed down a bit that day. A short time later my father received a phone call from Adam who requested he return to pick his vehicle up. Adam informed him they ordered the wrong tire and a new one needed to be reordered. They promised my father a new appointment the following day, Tuesday at 4pm again. Not having much of a choice, my father had to get a ride back and pick up his unfixed vehicle and wait another day. Tuesday arrives and my dad receives a phone call that the tire was was in stock and going to be mounted as he left the wheel there on Monday to try and save some time when he returned. Unfortunately my father was unable to leave work early as he just did the day before and would not be able to retrieve the fixed wheel before closing. I decided rather than have my father continue driving on a temporary spare, I would pick the wheel up so we could mount it ourselves later that night. When I arrived at Mavis I was met my Adam, the gentleman both my parents spoke to. I informed him that I was there to pick up the tire for my father, and I simply asked if any discount could be applied as the tire was not being mounted on the vehicle and also due to the waste of time which was incurred due to the incorrect tire being ordered. I was immediately turned down. I was told tire mounting is a free service and the shop receiving the wrong tire was not their fault or problem. Adam, not willing to budge, informs me the balance is $242. I informed him that the balance should be $224. He told me I was incorrect and insisted it was $242. I explained to him that the quote was for $249 minus the $25 deposit. Adam told me he’s not going to argue and the balance was $242. They invoice with the balance owed was handed in Monday when my father arrived for his appointment not knowing he would be turned away because the wrong tire was ordered. Not only was Adam rude and inconsiderate regarding the inconvenience caused, he ending up charging more than what was initially quoted. When I expressed my dissatisfaction, I was met with attitude and unwillingness. When I expressed I planned on writing a review based on my experience, that’s when apologies and free oil changes started getting thrown around. No thank you. My family will take our business elsewhere. - In regard to your response, I appreciate you looking into the matter but this couldn’t be further from the truth. Yes, a free oil change was offered yesterday but was declined in person by myself and over the phone by my father. To state my Father and Adam came to an agreement over this matter and my father would be in today for a free oil change is a blatant lie. We will not be returning for any services moving forward. As a business owner “conducting an investigation” in regard to my complaint, shame on you for never contacting myself of my father directly. I’m unsure what information led you to your conclusion but it was clearly inaccurate.
• JM

  Jeny Maza

  Aug 24, 2026
  5.0
  Got a flat tire the night before and called the team the next morning to check if they had the tire I needed available. Although it had to be ordered and was expected to have the car ready by the next morning, they were able to get the tire earlier during the day and have the car ready the same day instead! Very thankful for the effort and the wonderful customer service from the gentlemen who helped😊
• ES

  Elizabeth Samartano

  Aug 12, 2026
  5.0
  Exceptional custom service and reasonable prices. Mechanics are very knowledgeable and very friendly. Ernie at the front desk made the bad news of repairs and costs to my car easy to process. All in all, I highly recommend using Mavis for your car needs.
• JB

  Jonathan Babcock

  Jul 29, 2026
  3.0
  I had a 10 am appointment. The gentleman behind the counter told me it would be a 2 hour wait and I said fine. Two hours later my car is still in the parking lot. When I asked about it I was told I was next in line. At 1:30 I was able to leave. Why take appointments? The most frustrating thing was looking through the window into the bay seeing my car on the lift and all the employees are standing around talking. There is no sense of hustle or urgency that they've kept a customer waiting. I was able to get what I needed, but I think I'll find a different place in the future.
• HT

  Heather Tisman

  Jul 25, 2026
  1.0
  I am extremely disappointed with my experience at Mavis. I was told over the phone that installation was included and was quoted two prices based on tire size. When we arrived, we were told a higher price than what had been quoted. We were ready to leave when the service manager stepped in, acknowledged that customer service had given us the correct information, and agreed to honor the quoted price after the coupon. Based on that assurance, we purchased all four tires. We were never told there would be a $29.89 per tire balancing by customer service or at the garage. Unfortunately, the problems didn't end there. I contacted Mavis Customer Service by email to address my concerns, and as of today (July 25), I have not received any response from anyone at the company. The lack of communication and follow-up has been just as disappointing as the confusing pricing. Standing behind your word and responding to customers after the sale should be a basic part of good customer service. Sadly, that has not been my experience with Mavis.

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