Monro Auto Service and Tire Centers

Reviews

• EB

  Emily Burns

  Aug 22, 2026
  5.0
  Went in to get oil change, brakes done, and new tires. Justin, Josh and Casey were all incredible to work with and made things super smooth. Couldn’t recommend them more. Will definitely be back.
• LR

  Louis Recchia

  Aug 21, 2026
  1.0
  Would never bring a car here for service. Called for an inspection and they booked me for 6 pm even though they close at 7 pm. Showed up at 6 pm and was told inspector left for the day. No apology. Nothing. I just left. Called the next day to talk to a manager about my experience. Person who answered transferred me to who I thought was a manager. After I told him my experience the previous day, I found out he is a tech person who works on cars. He then tells me he just answered the phone and the manager stepped out. Another waste of time. Don't bring your car here. It seems like no one knows what's going on
• RG

  Robert Gottlieb

  Aug 13, 2026
  5.0
  I am a first time reviewer and am compelled to rave about Monro Muffler and Brakes in Saratoga Springs. I did not have an appointment but noticed an engine light was on in my 2001 Saab when driving into town. I was concerned because I was leaving my car for my wife while I was out of town and decided to drop in Monro to see if they might help out. The service that Justin and his crew provided was spectacular, stupendous even though I didn't have an appointment and they were quite busy the entire time I was there. In short order, they diagnosed the issues, repaired that yellow light and off I went. Don't hesitate to stop by if you care about supporting the very best there is for vehicle care in Saratoga Spring.
• KB

  Kerry Barrett

  Aug 9, 2026
  1.0
  If I could vote zero stars I would. The manager Justin has ZERO capabilities to be running a shop. I lost count how many times he lied to me while my car was there for 7 days. No work got done to my vehicle AT ALLL. He just wanted to play the blame game with the warranty company but not actually do anything about it. While I was there there were people that were waiting over 6 hours for inspection and oil change, so it’s not just me. This will be going to the regional manager to be investigated
• RL

  Ryan Larson

  Aug 1, 2026
  1.0
  I tried to have my car inspected here today. I spoke with what appeared to be an remote answering service (despite calling the local 518 #) that scheduled my appointment. It was 1:45 p.m., and they told me they had openings at 2:30, 3:00, and 3:30. I chose the 3:30 appointment with the understanding that if I arrived a little early—and no one had booked an earlier slot—I could likely get in and out without an issue. I arrived just after 3:00, checked in, and explained the situation. I was met with little more than a grunt from the employee at the counter. I only learned his name, Justin, because I overheard him while he was on the phone. Over the next 45 minutes, not a single new customer came or went. During the last 10 minutes, one of the mechanics was simply standing inside. At that point, I asked the mechanic if they were too busy and offered to come back later. He just shrugged. The ironic part is that the vehicle I needed inspected was a one-year-old electric car. The inspection would have taken no more than 10 minutes—probably closer to five. I understand that state inspections aren't big money-makers for service shops, but they're a service you choose to offer. The frustrating part is that when I arrived at 3:00, no one told me it would be at least a 50-minute wait. Either Justin had no idea what was going on, or he simply didn't care. From a customer's perspective, the result is the same: your time doesn't matter. If you have all day and don't mind waiting far longer than the actual service takes, this may be the place for you. If you'd rather not spend time navigating an automated scheduling system, provide all of your information over the phone, then repeat the same information at the shop only to wait 10 times longer than the inspection itself, I'd recommend looking elsewhere. The worst part is that there's a Midas next door. I stopped in there at 3:50 and asked if they could inspect my car. The manager apologized and said his inspection technician had just left for the day. leaves around. He even commented that it was too bad because if i would've been there 45 minutes early he would have done it on the spot as the inspection would have taken only five minutes. That pretty much summed up how simple this should have been.