I arrived, the person that appeared to be the manager, a health young lady, asked that I line up behind two vehicles. Another young lady came and asked for service, the same service, she was directed to go in another bay with fewer cars, a guy came behind her and the same thing happened. I asked the lady would I be next, in the order that we arrived and agreed to the same service. The answer was yes. You will be service in the order you arrived. First come, first served. My wife was at a conference, as I expected, both of the individuals were serviced and left long before I got my car. My wife had to wait about 1/2 hour past the time for me to get there
I was different than everyone else there and I am sure that this manager low key expressed such. If I had a monitoring device or if I were a fly on the wall... I could verify such. I will take the time to report such to authorities outside of Jiffy Lube.
DM
Debbie Masilotti
3 days ago
I was very clear about the fact that all I wanted was my oil changed. Had a bunch of services tacked on bringing my total to almost $200. I frequent competitors like Mavis and Valvoline and have never had such an experience. I said multiple times I did not want any extra procedures done and they said “well that’s our protocol”. I was never once told transparently that I would be charged for more than the oil change service. If that was their protocol, it should’ve been explained, and I would have taken my business elsewhere. On top of that, my vehicle was given back to me torn apart with the glove box dangling from the installation of the air filter I didn’t ask for. They ripped off my glove box and didn’t even bother putting it back on until I went back in to say something. Piss poor customer service and I will not be back to a Jiffy Lube or Hoffman’s location after this.
HV
Helena Vandenburg
Aug 28, 2026
Excellent customer service the person who greeted us and cashed us out i believe her name was jasmin Was very knowledgeable and friendly. The person who called me in to discuss prices was also great he was an older gentleman. I was in and out in under an hour with a oil change, inspection and fresh filter. Will definitely be back!
TW
Tony Wright
Aug 25, 2026
I always go to this particular shop because of the knowledge, friendliness, and expertise of the staff, especially Preston Deloria. very knowledgeable, helpful, and insightful and professional, always goes out of his way to make the customers feel welcomed, valued, and appreciated. I live in Glens Falls, but I would rather go to this location because of the attention every tech gives all of their customers. Great job, guys
KC
Kevin Colella
Aug 20, 2026
I had two very disappointing experiences at Jiffy Lube in Saratoga Springs, and after today, I will never be returning.
On Monday, I brought my brand-new Mazda in for an oil change and New York State inspection. I arrived at 7:10 AM, yet it took until approximately 9:00 AM to complete the services. While I was there, I was pulled into the work area and encouraged to purchase a new air filter—for a brand-new car. I declined.
The following day, an engine oil warning came on. After checking the vehicle myself, I realized there was a serious concern that the oil change may not have actually been completed. Needless to say, that was extremely alarming and disappointing.
Then today, I brought a different vehicle in for a New York State inspection. My mechanic had inspected the vehicle the day before and performed a pre-inspection. However, the Jiffy Lube employee, Robert, failed the vehicle, stating that the lug nuts were too tight for him to even inspect the brakes.
After these two experiences, I have completely lost confidence in this location. Between the excessive wait, the attempted upselling on a brand-new vehicle, the unresolved concern regarding the oil change, and today’s inspection experience, I cannot recommend this Jiffy Lube.
I will not be returning, and I strongly encourage anyone considering this location to do their research and consider other options.