Enterprise Rent-A-Car

Reviews

• BD

  Bill Dwyer

  3 days ago
  1.0
  Extremely Disappointing Customer Service and a Complete Lack of Accountability! My experience with this rental company was a customer service disaster from beginning to end. I reserved a six-passenger minivan well in advance for a long weekend in Maine. The night before our departure, I received a call informing me that the vehicle would not be available because the previous renters had decided to extend their rental. The representative did offer a 15-passenger van, but that was not a feasible alternative for our needs. He also indicated that JFK Airport likely had a large fleet of available vehicles. However, no meaningful effort was made to arrange a suitable alternative at the local location. Expecting us to get ourselves to the airport to resolve a problem we hadn't created was simply not a workable solution. The representative promised to call me at 8 a.m. the following morning to let me know whether they could find an alternative. He never called. As a result, we had to travel in two separate cars. I had to borrow a vehicle that wasn't available for several hours that morning, delaying our departure for Maine by several hours and disrupting the start of our vacation. The problems didn't end there. A day later, I received a text about a pending reservation for the following day that was incorrect. When I contacted customer service to inquire and complain, I was assured that a regional manager would contact me. I'm still waiting for that call. To this day, nobody has contacted me to acknowledge what happened or address my concerns. I understand that unexpected vehicle availability problems can occur, and I acknowledge that an alternative vehicle was offered. My complaint is about the lack of a workable solution, a promised callback that never happened, and a regional manager follow-up that never materialized. Customer service is about how a company responds when things go wrong. This company had multiple opportunities to demonstrate initiative, communication, and accountability. It failed at every turn. Our vacation was disrupted, we were left to solve the problem ourselves, and the company has since gone silent. Based on this experience, I would think twice before trusting this company with another important trip.
• AK

  Alexandra Kelly

  Oct 14, 2026
  1.0
  Do not use this enterprise. My family and I rented a car from them in September. The employee never did the proper paperwork causing a massive financial entrapment. Going on the 4th week of trying to rectify this with corporate after getting no help from this office, its employees and its manager Anthony who was going to rectify it for us. 4 weeks of illegal entrapment, calling everyday to get the situation rectified. NY state branch manager Frank from Deer park and the rest of the regional state management is in no rush to fix the legally documented mistakes on multiple brick and mortar establishments. We were loyal Enterprises customers and have been regarded with 0 help, 0 actual reviewing of our case. They told us on record that our deposits will be returned and have not and will not return them due to the negligence of both this office and massapequa including that locations managed by “Jill” ( sunrise highway massapequa) . I can’t stress enough to not use this company. They do not value their customers new or loyal. It’s a game of telling people what they want to hear and then squeezing them for all they can get at the end. Multiple attempts to reconcile this in house and constantly pushed over and ignored. * update since I cannot comment back to the Enterprise comment. The link provided is simply to the customer service line to which we have been contacting them everyday for 3.5 weeks till now which we are waiting to hear back from the LI regional manager. We were supposed to get a call back Monday evening. It is now Thursday with still 0 urgency on rectifying( now the 4th week). The manager did not even bother to review the file or information prior to the call Monday morning. After a representative tells a customer( on a recorded line ) they can and will receive a deposit back after returning the car , puts in the paperwork incorrectly ( they stated we were given a 2024 vehicle drove 217 miles and a few hours later switched to a 2026 , which is almost nearly impossible & untrue we were only ever in the 26 they claim this is a very common mistake they make creating “ghost cars” on people’s paperwork, after arguing with us that they have “ pin point accuracy “ on their paperwork- regional manager claims and then proceeds to tell us “ there is no way your getting the deposit back this is weird and unheard of” ) . My husband has spent many hours daily calling customer service to rectify this by reciting the same situation to every customer service member who has answered the phone. They continued to relentlessly charge our account and claiming we are in the wrong and at fault. This is our 5th rental within 1 year with this company. No manager that be brick and mortar, regional or those who comment on these reviews has yet to call back , genuinely help or not provide snide comments. It’s truly shameful. * buyer / consumer beware !!
• JR

  Janna Rodriguez

  Oct 10, 2026
  5.0
  Anthony was incredibly helpful in getting me into a vehicle as quickly as possible! His professionalism, efficiency, and outstanding customer service made the entire process smooth and stress-free. I highly recommend Enterprise for their exceptional service. Thank you again, Anthony, for going above and beyond. Your assistance was truly appreciated!
• NB

  Nikole Bohari

  Oct 9, 2026
  5.0
  RVC Enterprise exceptionally awesome all the way. I loved the fact that the office manager Anthony stepped in and helped me as soon as he got in the office, Gerald ( Jerry) was also awesome although he did try a few things to get us out of there early as I had to get to work as soon as Anthony came in he goes Hey I will help them out and he took over making our experience once again even more awesome ! Anthony and Jerry were extraordinary helpful and although I got there super early and the car we rented was not available and the Manager knew me and my spouse he jumped right in and helped me out gave me a better upgraded SUV , and it was fantastic I love Rockville center the staff is amazing and I think the overall experience with the rental office is 10 stars They deserve a raise and more because I have been to other enterprises and I choose this location over any other location as they go obove and beyond Thanks
• MS

  Mohammed Shaikh

  Oct 1, 2026
  1.0
  Google should have the option of giving this place specifically zero stars. Don’t rent from here. I returned the car and two weeks later I get a charge for $356 on my credit card mins you this is an insurance claim rental. What’s the charge for? Additional driver named Megan. I don’t even know of a Megan so how was she added on as an additional driver at a rate of $5 per day for 30 days. On top of that they charged me for an extra day. Been fighting with them for 3 days and everytime I call manager is magically not there. Forgot the overcharge they have privacy issues where anyone can just add random people on to your rental. Go to Hertz instead they’ve always been a pleasure to deal with.

Frequently Asked Questions About Enterprise Rent-A-Car